Logistics Contract Manager

3 days ago


Herefordshire, United Kingdom Strive Supply Chain Full time

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive. co. uk for additional roles across engineering, production, warehouse & transport operations.

**Logistics Contract Manager**

**Upto £50k + Benefits**

**Herefordshire**

Our client is a leading E-Commerce Distributor in Herefordshire and we are delighted to assist them in their search for an experienced Logistics professional in a brand new Logistics & Transport Contract Manager role, to be based at their head office inMoreton-on-Lugg, Herefordshire.

You will be to be responsible for managing the relationship of the external UK and European carriers. This position will play an effective role within the senior management team and work closely with the wider Logistics and Customer Service teams to ensurecarrier performance and adherence within the agreed SLA's, along with the management and development of the Carrier Claims process.

As Logistics & Transport Contract Manager, you will be responsible for:

- Day to Day Management of Carrier partners
- Conducting Monthly Business Reviews with carrier partners, along with direct liaison with carrier partners to report and resolve issues
- Reviewing the customer journey options with carriers and the wider business to improve communication and reduce customer contact
- Working with the wider Logistics team on all projects and CI activity, owning all carrier objectives.
- Managing and developing the Carrier claims team
- Managing and developing process improvements to optimise carrier compliance and claims
- Investigating new Carrier Service opportunities and negotiation of contracts
- Providing analysis and reporting of carriers performance and adherence, assessing contracts where appropriate and presenting options to the Operations Director and wider business.
- Undertaking ad-hoc analysis of performance.
- Analysing returns journey and present improvement recommendations.
- Reviewing and signing off of Carrier invoices weekly and monthly.
- Investigating carrier surcharges and working with the internal teams to mitigate
- Reviewing of existing carrier services, and opportunities for cost savings and service enhancements and preparation of proposals for review
- Being in collaboration with stakeholders, ensuring that plans and forecasts are managed with carriers to ensure customer satisfaction is achieved.
- Providing Regular and Peak Forecasting to carriers for planning
- Retail operations experience
- Strong commercial acumen
- Strong organisational and negotiation skills
- Contract management experience
- Strong analytical, numerical and Excel skills
- Presentation skills
- A proactive approach to problem solving



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