Customer Service Desk Assistant

5 days ago

Barnsley, United Kingdom Q3 services Full time

As the Customer Services Assistant you will ensure exemplary standards in communication to our customers, retailers, and team members at Alhambra Shopping Centre.

**Key Responsibilities**
- Courteous communication skills are required to liaise with members of the public, retailers, visitors to the centre and colleagues.
- Taking the initiative in assisting customers and dealing with any customer/visitor enquires in a professional, and friendly way.
- Making customer service suggestions for improvement.
- Achieving customer service performance standards.
- Being able to interpret customers’ needs and deliver meaningful advice.
- Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure.
- Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication.
- Ensure that customer comments are recorded and ensure that customer feedback is passed onto management.
- To provide a presence on the Centre’s Customer Service Desk, assisting with parking issues, validations, coin exchange, print and copy services.
- Having pride in the centre; and helping to maintain its high standards in all that you do along with ensuring that a positive image of the centre is displayed at all times.
- Taking care of own and others health and safety.
- Being observant at all times and reporting any security incidents to Security Control.
- Maintaining a smart and well-groomed appearance meeting our uniform standards.
- Support Centre events and initiatives by advising customers of upcoming activity and events in the Centre.
- Support all marketing initiatives on site as required.
- Liaise with retailers as part of the Centre’s retailer liaison programme.
- Maintaining files/records as required and ensuring targets are met.
- Handling any queries with regards to “lost persons” or lost property.
- Undertaking any further duties as requested by the supervisory or management team.
**Skills, Knowledge and Experience**
- Demonstrable background in Customer Service
- Sound level of education, good written skills
- Working knowledge of Microsoft 365. Outlook, Excel and Word.
- High level of integrity
- Cash handling experience

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £9.79 per hour

**Benefits**:

- On-site parking
Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)

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