Band 3 Administrator

Provide a comprehensive and quality administration service to the designated department and manage and prioritise their workload liaising closely with the other administration staff and

management in the Department.
- Provide administrative support to the wider multidisciplinary team,

including Consultants.
- Establishing, maintaining and monitoring excellent office and information systems
- Ensuring quality and customer care standards are met where relevant
- Contribution to positive patient experiences
- Support the services to meet its 18 Weeks Referral to Treatment targets
- Booking of patient appointment
- Admitting and Discharging patients
- Supporting Nurses in patient information retrievals

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

Secretarial
- Provide secretarial support to the relevant staff. This will involve the uploading of patient

information and documents, and other reports and correspondence within agreed timescales.

Reception
- Greet patients and visitors to the unit in a professional manner and in accordance with Divisional and Trust policy.
- Maintain accurate filing systems.
- Liaise with patient transport for patient collection following appointments.
- Book and cancel patient interpreters for future appointments where necessary.
- Book and cancel patient diagnostic test appointments.
- Handle all paperwork associated with reception duties including before, during and after clinic.
- Manage telephone enquirieS
- Manage nurse templates as allocated
- Support nursing staff with patient communication, booking appointments

Communication
- Deal with queries from GPs, Doctors, wards, and other departments over the phone and in person in a calm and polite manner and in accordance with Divisional and Trust policy.
- Provide basic information to patients / visitors / carers, such as providing directions to other areas of the hospital / daily waiting times.
- Provide basic clinical information to patients / carers who are undergoing procedures.
- Telephone patients to remind them of their appointment time and date.
- Provide empathetic verbal support for patients / carers via face-to-face contact and over the phone.
- Handle sensitive issues with tact and diplomacy.

Information Systems
- Use hospital information systems to process patients, book appointments and carry out any other tasks associated with the system.
- Booking in of patients within the unit using the hospital information system and send out all booking details and corresponding material.
- Order any stock items as necessary for the unit.
- Ensure tests are accepted, booked and reported in accordance with department procedures in a timely manner.
- Booking of follow up appointments as instructed
- Clinic Preparation
- Ensure operative lists are printed and available
- Provide administrative support for the nurses and doctors
- Order consumables as necessary for the departments.

Establishing, maintaining and monitoring excellent office and information systems
- Maintain the unit filing systems.
- Process the daily post.
- Process referrals in accordance with Trust policy.
- Use the integrated computerised hospital information system to determine patients’ appointments, assign appointments, etc.
- Maintaining efficiency in all clinics.

Quality and customer care
- Ensure all enquires to the department are dealt with politely, courteously, promptly and professionally.
- Working with the information department and the line manager to ensure that clinic appointments letters, diagnostic test reports are received by relevant parties within the specified time limits.
- Auditing of Trust quality standards as requested and with regards to any part of the service which may be necessary.

Staff Development and Support
- To train and develop new administrators who cover for annual leave, sharing good practice where possible.

Other duties
- Assist in producing ad hoc reports and in project work
- Undertake any other duties requested as appropriate to the banding.

General Responsibilities
- Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
- Participate in annual appraisals and performance reviews. Identify personal development needs.
- Attend training and development as required.
- Help provide cover for the