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Customer Service Coordinator

2 weeks ago

Spalding, United Kingdom Gist Ltd Full time

**Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.**

**We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.**

As a customer service coordinator for the primary ocado operation you'll play a key role at the centre of our operation, where every action you take contributes to our customers enjoying their favourite M&S food (replace M&S food with products if primary)

**What’s in it for you?**

Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special
- £26,280.07 p/a
- 20% M&S discount on most things from furniture, fashion and food
- 20 days’ annual leave plus bank holidays (rising with length of service)
- Discounted rates on healthcare cash plan
- Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
- Amazing perks and discounts via our App to major restaurants and retailers
- Access to a wide range of wellbeing support - including our Employee Assistance Programme
- A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
- Cycle to work scheme
- Supportive Team: Join a close-knit community where collaboration is key

**What will you do & what will you need**:

- Act as a single point of contact for Ocado Primary so information is passed over swiftly
- Track all PODS out and back in to ensure accuracy and minimise invoice queries
- Create, update and communicate all Ocado KPIs
- Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary
- Assist with all customer queries and operational requests in a timely and professional manner
- Daily monitoring and updating of various delivery reports for the business
- Support the daily operation to ensure smooth running of department and wider business
- Complete and circulate various ad hoc weekly customer reports
- Provide feedback to various department and customers on investigated incidents
- Daily, collate and circulate ad hoc warehouse reports as required by the operation
- Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation
- Check all inbound paperwork is suffice and deal with any discrepancies
- Ensure all outbound paperwork and load packs are complete and correct
- Ensure relevant outbound paperwork is uploaded to required customer system
- Ensure paperwork is both archived and or scanned to the system correctly
- Record any ASN issues on relevant system
- General administrative duties as deemed necessary by the operation

**What will you need to succeed?**
- Strong communication skills in order to deliver accurate information
- Ability to work in a fast-paced environment
- Customer service driven
- Good level of written and spoken English
- Team player with ‘can do attitude’ and ability to work without direct supervision
- A flexible and methodical approach to work and hours
- Ability to work competently and accurately under pressure
- Strong attention to detail

**Who are we ?**

At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era.

Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.

**Job Types**: Full-time, Permanent

Pay: £26,280.07 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 12 hour shift

Ability to commute/relocate:

- Spalding: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Reference ID: POC.1