Head of Housekeeping Operations

About
Butlins
At Butlin’s, we’re all about fun, excitement and
adventure by the bucketload For over 80 years we’ve been delighting hundreds
of thousands of guests each year, whether on a non-stop action family break or
our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of
the best things they’ll say about working at Butlin’s is our culture We’re all
about providing our guests with an Altogether More Entertaining and Fun Break,
brought to life through our three mighty values.
So, if you want a role where you Create Smiles,
where you aren’t afraid to Get Stuck In and where the team genuinely Cares For
Each Other - we think you’ll fit right in
We have an exciting opportunity for a Head of Housekeeping Operations to join our team in Bognor Regis to ensure our
guests have an amazing stay with us on resort.
About the Role
Reporting to the Resort Director, the Head of Housekeeping Operations will ensure the smooth planning and delivery
of a department which promotes the highest operational standards, exceeding our
guests’ expectations.
You will be responsible for all areas of resort accommodation
and cleaning including our guest villages, hotels and entertainment spaces,
ensuring that operational plans are in place to deliver quick turnarounds at a
high standard for our guest intake days.
You will have a team of 4 direct reports with an
overall responsibility for a team of around 300 who are spread across the
resort. With your leadership team and the Head of Facilities, you will work to
ensure that standards are high for our guests and issues are resolved quickly and
consistently when raised, regardless of where guests chose to stay and spend
their time on resort.
As part of your role, you will also work closely
with our Operations Team to analyse guest numbers and ensure that the correct
resource plans are in place to deliver the standards we strive for. As the
budget holder for your area, you will also be responsible for the delivery of departmental
EBITDA plus yearly capital spend (where applicable) in line with budget.
You should have a passion for leading and
motivating your team, ensuring they are fulfilled in role and have development
plans in place. Guest feedback is also really important to us, and you will
also be responsible for driving and identifying opportunities for feedback
& NPS growth.
This will be a fast paced, hands on and varied role
that really will contribute to our guests experience with us.
About You
We’re looking for a strong leader with a solid
background in accommodation and cleaning management. This opportunity would be
well suited for someone working at a similar level within the hospitality, hotel,
or leisure industry. This could also be a great step up for the right person
looking for the next step in this area.
Our operation is large and fast paced, so you
should enjoy the buzz of this sort of environment and be confident in
motivating your teams to work to high standards at pace.
You should enjoy moving between strategic work one
day and getting stuck in with your team to turn around rooms the next. You
should also enjoy spending time with your team, ensuring that they have
development plans in place to fulfil their potential.
Working alongside a team of Heads of Departments,
you should be a great networker and communicator, representing your department during
all operational discussions.
Whilst your experience is important to us, your
mindset, approach and attitude are of equal interest.

Interested?
If this sounds like the
perfect opportunity for you, we would love to hear from you. To apply, please
send us a copy of your CV along with a few words about why you would like to
work for Butlin’s and what about this role excites you. If you want to chat to