User Researcher

2 weeks ago

Manchester, United Kingdom GMCA Full time

**Greater Manchester (GM) Digital Blueprint 2023-2026**

The GM Digital Blueprint is Greater Manchester’s digital strategy. It has been developed in collaboration with stakeholders from across Greater Manchester’s digital sector and shares strategic commitments to put our people, our environment, and our place firmly at the heart of our digital plans.

We want to better the lives of our people and for them to be empowered by the opportunities a digitally fuelled city-region brings.

We want to use technology and data better to make Greater Manchester a greener, fairer, more prosperous city-region.

**The GM Digital Transformation Team**

The team works with the ten local authority organisations, and other partner organisations, to manage the delivery of pan-GM digital transformation programmes, projects and products.

The team:

- Delivers digital transformation programmes and projects where there is a need to do things regionally, or cross-organisationally, and it is not possible or appropriate for one locality to do this independently.
- In collaboration with stakeholders, builds strategic digital and data products used in the delivery of our GM public services.
- Convenes the GM digital transformation system to collaborate, share learning and identify opportunities to innovate.

You'll have the incredible opportunity to see the direct impact your work has on the lives of people in Greater Manchester.

**Join us and be part of something bigger. Together, we'll make a positive difference in Greater Manchester**

**The Role**:
We are looking for a User Researcher to join the Greater Manchester Combined Authority. As a User Researcher, you will be responsible for ensuring our service provision meets users’ needs, by leading on extensive research on how users and customers interact with our services.

You will be responsible for conducting research to gain a deep understanding of our users, their behaviours, needs, and motivations. You will plan, design, and execute user-centred research activities, including usability testing, surveys, ethnographic studies, card sorting, and interviews, amongst others. You will work collaboratively with cross-functional teams, including designers, developers, product managers, and other stakeholders to translate research findings into actionable insights that drive product development and innovation. Strong analytical, communication, presentation and problem-solving skills are essential.

We’re looking for people who are passionate about creating accessible digital public services that are simple enough for everyone to use.

We follow the Government Digital and Data Profession Capability job description model for User Researcher. You will be required to gain a good understanding of the Government Digital Service Manual, the GDS Design System, and the UK Government Technology Code of Practice.

**You're a great fit if you have**:

- Demonstrable experience conducting qualitative and quantitative user research within digital service environments.
- Ability to design and facilitate a variety of research methods such as usability testing, interviews, surveys and workshops.
- Strong analytical skills to interpret research findings and synthesise insights into clear, actionable recommendations.
- Effective communication skills to present research outcomes to diverse audiences and influence service design.
- A deep curiosity about user behaviour and a commitment to championing user needs at every stage of product development.

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