Senior Student Experience Officer

Job id: 102166. Salary: £44,105 - £51,485 per annum, including London Weighting Allowance.

Posted: 16 December 2024. Closing date: 16 January 2025.

Business unit: King's Education. Department: King's Foundations.

Location: Strand Campus. Category: Professional & Support Services.

About us

About King’s Centre for International Education and Languages

King’s Centre for International Education and Languages is a new, cross-cutting Centre designed to widen the educational reach of King’s. It brings together three existing areas: King’s Foundations, Summer Programmes, and King’s Language Centre. This brings together international pathway provision, pre sessional programmes, pre-UG summer courses, UG summer modules, UG language modules, bespoke language programmes for the community and our partners and academic skills provision for all King’s students.

Each of these areas are well established, respected and recognised within and beyond the King’s community. The Centre is focused on enabling collaboration between the three departments to further advance our work in promoting educational excellence and supporting and enhancing the student experience. The Centre has significant expertise in International Education and makes a significant contribution to the rich and diverse make-up of the King’s student body.

About King’s Foundations

King’s Foundations is a leading centre for English for Academic Purposes (EAP) and pathway education across the HE sector, accredited by the British Council. As one of the largest providers of pathway education, we welcome over 2,500 students each year across our King’s International Foundation Programmes and our range of Pre-sessional Programmes. King’s Foundations is also responsible for the delivery of Academic Skills support across the university providing in person, online, and asynchronous programmes for students studying on all undergraduate and postgraduate programmes at King’s. In addition, we offer an increasing number of short courses in English language learning and teaching.

Our mission is to support a diverse group of learners to achieve their potential at King’s, supporting students to become independent and inquisitive learners. King’s Foundations is home to approximately 80 permanent staff, growing to around 150 during our busy summer months. We champion a forward-thinking approach to education and take a digitally-enabled approach across all aspects of education. Over the last 6 years, the department has seen significant planned growth in support of King’s Vision 2029, with annual income of over £20m.

About the role

The King’s Foundations department provides academic preparation programmes for ambitious international students who want to study an undergraduate or postgraduate degrees in the UK.

The role of Senior Student Experience Officer (Progression) is a varied and innovative non-traditional student experience role whose primary objective is to project manage the progression of King’s Foundations students onto undergraduate and postgraduate programmes at King’s College London and elsewhere.

The role is responsible for managing and administering the progression processes, working with a wide range of internal and external stakeholders to ensure the smooth transition of students onto undergraduate or postgraduate programmes.

The role will develop accurate and expansive progression data models to inform King’s Foundation strategy and enable the department to better support students to fulfil their potential and progress further in higher education.

The role holder will be a self-starter, able to work collaboratively across multiple teams and bring a positive and solutions-focused mindset to the role and team.

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract. This role is expected to work in a hybrid model with at least 40% of hours based in the office/on campus.

About You

Essential criteria
- Significant experience of supporting the student experience in a Higher Education or Further Education setting.
- Strong interpersonal and communication skills including: _The ability to communicate complex information effectively with a wide range of audiences from students to Senior Managers and The ability to network, liaise and motivate a diverse stakeholder group of internal and external members._
- Experience of managing large-scale projects with the ability to prioritise effectively and delegate tasks appropriately while working to tight deadlines.
- Strong analytical & evaluation skills, with the ability to work confidently with large data sets and to convey complex information through meaningful reports that can be understood by a wide range of audiences
- Excellent working knowledge Microsoft Office and online platforms with the confidence & drive to learn to use new systems when required. In particular, the role holder should have a high-level working knowledge of Excel and the ability to produce accurate a