Control Room Operator
2 weeks ago
**_£13.70 per hour_**
**_ Full-Time_**
**_ To book an interview, just give us a call on 01228 547662 and ask for Recruitment_**
Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive **Administrator** to join our **Operations Team**-playing a key role in keeping our security services running smoothly during nights and weekends.
Working with a wide range of clients across the North England to keep people, properties, and businesses safe. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that's inclusive and fair.
From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
**Role & Responsibilities**:
- Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
- Monitoring CCTV.
- Liaising with our mobile response units.
**Skills & Experience**:
- A passion for delivering excellent customer service levels.
- A natural problem solver who can multitask and prioritise.
- Excellent communication skills, (written and verbal) including a polite professional telephone manner.
- Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
**Applicants must be**:
- Smart, polite, and approachable
- Punctual and dependable
- Flexible with shift work (including weekends and nights)
- Able to provide a 5-year checkable work history for BS7858 screening
**Benefits of the role**:
- Full training will be provided
- 28 days holiday (pro rata for part time hours)
- Company contributory pension scheme available
- Full uniform provided
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
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