Clinic Receptionist

Scarborough Chiropractic Clinic has an exciting opportunity for a clinic receptionist to join our small family chiropractic practice based in the heart of Scarborough, North Yorkshire.

Hours of work:

- Monday 8.30am-4.30pm
- Tuesday (from Tuesday 6 August) hours to be decided.
- Thursday 9.00am-7.00pm

We are looking for someone who is confident, has excellent communication skills, is highly organised and can offer a friendly and warm welcome to our patients.

Duties and responsibilities:

- To assist the chiropractor to provide a good standard of primary healthcare for patients in a professional and confidential manner.
- Maintain the computerised appointment system.
- To advise patients of charges for treatment, accept payment and issue receipts.
- Management of medical records - to retrieve and file records as required. Assist with the scanning of correspondence, reports, results etc. ensuring documents are scanned in the correct records.
- Ensure paper records are kept neat and tidy and in good repair.
- To be familiar with the start of day and end of day procedures.
- Assist with any other administration tasks within the clinic.

Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients. They may also have access to information relating to the clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the clinic may only be divulged to authorised persons in accordance with the clinic policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Learning and Development:
The post-holder will participate in any training programme implemented by the clinic as part of this employment, such training to include:

- Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Undertake mandatory and statutory training as required.

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality:
The post-holder will strive to maintain quality within the clinic, and will:

- Alert the clinic director to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
- Portray a professional image at all times

Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members
- Communicate effectively with patients
- Recognise people’s needs for alternative methods of communication and respond accordingly

**Person Specification**

**QUALIFICATIONS, SKILLS AND EXPERIENCE**

**Essential**
- Good general level of Education
- Good IT skills
- Experience of dealing with the public
- Ability to take initiative and communicate at all levels
- Good organisational skills
- An understanding of the need for strict confidentiality
- Good team worker
- Recognise the need to maintain and update skills
- Ability to maintain confidentiality
- Flexibility to work additional hours as required
- Flexibility and willingness to learn new skills

**PERSONAL ATTRIBUTES**
- Smart appearance
- Articulate
- Professional attitude
- Confident
- Reliable
-