Credit Controller
2 weeks ago
**SCOPE OF ROLE**:
The Credit Controller is responsible for chasing outstanding invoices due to the AAM Group. The role plays a vital role in ensuring that credit given to customers is monitored and controlled effectively.
**KEY RESPONSIBILITIES**:
- Liaise with customers to establish and resolve issues leading to non-payment of invoices
- Maintain accurate records of all chasing activity
- Produce aged debt reports prioritising cash collection, ensuring existing customer relationships are maintained and new customer relationships are built
- Deal with invoice queries and disputes, liaising with all stakeholders to ensure that all queries are managed to successful conclusion
- Monitor failed direct debit payments and chase alternate payment method
- Negotiate & implement payment plans under the guidance of the Head of Credit & Risk
- Issue letters for overdue accounts and initiate legal action where appropriate
- Monitor the credit control inbox and respond in a timely manner
- Provide phone cover for other areas of the business ensuring customer service is a priority
- Undertake any additional duties as required.
**KEY SKILLS**
- Previous credit control experience is essential
- Excellent communication skills, both verbal and written
- Computer literate and the ability to quickly grasp various software packages
- Attention to detail and self-motivation are a must.
- Polite but tenacious telephone manner
- Ability to work independently on your own initiative and as part of a team
- Self-motivated with a sense of accountability and urgency
**IT SKILLS**
- Good working knowledge of Microsoft Excel & Word is essential
- Sage 50 experience is desirable
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- St. Neots PE19 8ER: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- credit control: 1 year (preferred)
- Customer service: 1 year (preferred)
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