Pre-surgery Coordinator

**Pre-surgery Coordinator**

Starting salary of £25,000 - negotiable depending on experience.
- Permanent Contract: Full Time 37.5 hours per week
- Location: Flexible working options (office based either in Evesham or Harrow)

Streamline is one of the UK’s leading specialists in weight loss treatments, upper GI, and bariatric surgery. We are looking for a dynamic and organised individual to join us at Streamline as a Pre-Surgery Coordinator and play a vital role in ensuring our patients' journey to better health starts with efficiency and compassion.

As a Pre-Surgery Coordinator at Streamline, you will play a crucial role in supporting our patients, surgical team and other key stakeholders to ensure a smooth and efficient process for patients before their procedures.

At Streamline, we are dedicated to providing our patients with an exceptional experience from pre surgery through to Aftercare. We pride ourselves on our patient-centric approach and strive to deliver the highest standard of healthcare.

Our mission is simple; to help people achieve their goals of a healthier weight and improved lifestyle.

**About the Role**

Are you an organised and detail-oriented individual with a passion for helping others? Do you thrive in a fast-paced healthcare environment and enjoy coordinating tasks to ensure seamless patient experiences? If so, this is an exciting opportunity for you

As Pre-Surgery Co-ordinator for Streamline, you will be responsible for the effective planning of pre-surgery workload within the patient administration team and will be the first point of contact for patients wishing to proceed with weight loss surgery. Therefore, your role in ensuring an exceptional patient experience is key and will include, but won’t be limited to, the following:

- Processing of new patient referrals for surgery
- Managing all pre-surgery and immediate post-op appointments
- Supporting the weekly multi-disciplinary team (clinical meeting)
- Maintaining close liaisons with the various hospital partners including pre-assessment and admissions teams.
- Ensuring any administrative tasks are undertaken within set deadlines
- Effectively tracking the progress of patients on their treatment pathway to ensure there is effective co-operations between the sales team, clinicians and treating hospitals

You will also be responsible for the pre-surgery administrative support including dealing with queries and offering excellent customer service to our patients and partner hospitals. You will be expected to work closely with clinical and non-clinical colleagues to ensure smooth running of the patient journey.

**Skills and Experience Required**

**Core Skills (what you’ll bring to the role)**
- Minimum 1-2 years' experience in a similar role within a healthcare setting
- Ability to work methodically, as part of a team or alone
- Must be computer literate and possess medical terminology
- Experience in delivering high standards of customer service
- Strong communicator with the ability to impart information clearly and concisely
- Must be able to demonstrate a proactive and positive approach and always stay calm and polite
- Good team player
- Highly proactive with ability to work autonomously
- To have the appropriate behaviours and skills to meet Streamline’s people principles:

- Accountability - all colleagues will have clear performance and objective criteria.
- Proactive Approach - focus on making things happen, instead of waiting for someone else to take the lead.
- Teamwork - we are all in this together and our success will only come from working as a team.
- Winning - trying to retain every new patient opportunity that comes our way.

**Why Streamline?**

As a small business we offer a supportive, fun, and positive environment, helping you grow and develop. As well as helping our patients with their initial journey, you can expect the following in return:

- Base salary of £25,000 negotiable depending on experience
- Eligibility with our rewards programme
- Holidays start on 25-days per year, which increases with length of service (exclude bank holidays)
- Workplace pension scheme (Streamline contributes 3% when you contribute 5%)
- Private Healthcare including GP consultations
- Celebrate your birthday with an additional holiday on us

**Everyone’s Welcome**

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Evesham: reliably commute or plan to relocate before starting work (required)

Work Location: In person