Customer Service Advisor

1 day ago

Coatbridge, United Kingdom Olleco Full time

**Customer Service Advisor**

**Coatbridge, Scotland**:

- Onsite position**

**£24,752 per annum + Quartly Bonus - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday + Bank holidays (rising with service), Enhanced Maternity / Paternity pay after qualifying service & more.**

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team.

As a Customer Service Advisor in our Food Waste Support team, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

**The role includes**:

- You’ll be delivering amazing customer service by building rapport with our customers
- There will be opportunities to grow the business and earn commission through the acquisition of new customers
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
- You’ll work alongside the Oil team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
- System routing for the drivers rounds, debrief and upbrief the resource recovery team

**What we are looking for**:

- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C /4 or equivalent

**What do we offer?**
- Working hours predominately weekday-based
- A paid trial day see if you like us
- We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
- Family leave enhanced maternity and paternity pay
- Wellbeing support free access to our Employee Assistance Programme
- Cycle to work scheme hire a bike and accessories, saving on tax and national insurance
- Colleague networks a range of forums and schemes that support social events and the local community
- Coaching, training and support if you have the right interpersonal skills we’ll help with the rest
- And Much More

**To apply** for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

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