Customer Service Advisor

2 weeks ago

SouthendonSea, United Kingdom Lifestyle Department Store Full time

We're expanding the team

You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams.

You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, resolving queries, collaborating with our teams / stores to resolve any issues, providing our customers with an exceptional level of service at a time when they need it most. Dealing with and processing online orders

What we're looking for:

- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Building a rapport with customers, get to know their individual needs and put their interests first.
- Use your brilliant sales and communication skills to upsell products. / Provide peace of mind by finding the right solution for every customer.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Previous experience within customer service is preferred but not necessary if you have the right skills.
- CRM Experience is essential
- Be flexible to work one Saturday a month
- We have 5 stores in the UK, this role will be based in Southend-On-Sea._

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service Advisor

  • Customer Service Advisor

    3 days ago

    Southend-on-Sea, United Kingdom ARC Recruits Full time

    Bodyshop Customer Service Advisor Talented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre. Responsibilities of a Bodyshop Customer Service Advisor Work efficiently in a fast‑paced accident repair centre Dealing with...

  • Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Gap Personnel - Southend Careers Full time

    Are you an experienced Customer Service Advisor with strong call centre experience? Do you enjoy answering phones and delivering excellent customer support? If so, this is the perfect opportunity for you!We're recruiting for a Customer Service Advisor role where you'll handle inbound calls, resolve queries, and provide outstanding service. This is a...

  • Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Gap Personnel Full time

    Are you an experienced Customer Service Advisor with strong call centre experience? Do you enjoy answering phones and delivering excellent customer support? If so, this is the perfect opportunity for you! We’re recruiting for a Customer Service Advisor role where you’ll handle inbound calls, resolve queries, and provide outstanding service. This is a...

  • Customer Service Advisor

    3 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Vision Recruitment Full time £25,000 - £45,000 per year

    Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company's revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant...

  • Customer Service Advisor

    1 week ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Hood Group Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Hood Group Ltd.Talent & Engagement Partner @ Hood Group Ltd | Talent Resource Management | Executive...

  • Customer Service Advisor

    5 days ago

    Southend-on-Sea, United Kingdom Adecco Full time

    Overview Join Our Team as a Customer Service Advisor! Are you passionate about customer service and looking to make a difference? Our client is seeking a dedicated Customer Service Advisor to join their friendly team in a dynamic office environment. This is a permanent, full‑time position with the opportunity to manage your own client base in the thriving...

  • Customer Service Advisor

    1 week ago

    Southend-On-Sea, United Kingdom Hood Group Ltd. Full time

    Are you passionate about providing exceptional customer service and eager to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre!As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...

  • Customer Service Advisor

    3 days ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    Are you passionate about providing exceptional customer service and eager to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre!As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...

  • Customer Service Advisor

    5 days ago

    Southend-on-Sea, United Kingdom Hood Group Ltd. Full time

    Are you passionate about providing exceptional customer service and eager to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre!As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...

  • Customer Service Advisor

    4 days ago

    Southend-On-Sea, United Kingdom Hood Group Ltd. Full time

    Are you passionate about providing exceptional customer service and eager to represent a leading brand? Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional...