Senior Allocations Officer

2 weeks ago

Trowbridge, United Kingdom Wiltshire Council Full time

Summary

The Wiltshire Support at Home team are looking to recruit a Senior Allocations Officer (Allocator) in Trowbridge or Salisbury, on a permanent, full time contract.

37-hour contract Monday-Friday. Office working 2 to 3 days per week and working from home other days. Office working will be from County Hall in Trowbridge or Bourne Hill in Salisbury.

**LIVE **WORK** SUPPORT**

Wiltshire Support at Home is a short-term service to support hospital discharges and people who require support in their own homes as part of a rapid response service. There is a reablement ethos within the service aiming to prevent, reduce and delay the need for ongoing care. The service supports people who have been discharged from hospital that have eligible care and support needs requiring short to mid-term homecare support to enable them to be as independent as possible.

**About the role**

Working closely with the Team Leader and Registered Manager the role is responsible for allocating support packages and the scheduling of support visits to customers.

You will work collaboratively with health professionals/locality teams to arrange and accept referrals into the service.

You will ensure all customer visits are allocated to the support workers, allowing travel time and ensuring the service is CQC compliant.

You will complete spreadsheets evidencing the hours of care delivered and brokerage requirements, enabling the service to meet KPI’s.

**Requirements for Allocations officer**:

- Experience using computer systems and confident completing excel spreadsheets is desired.
- Experience and ability to follow complex processes for allocating approx. 600-800hours of care support packages per week.
- You will have a caring and friendly attitude with experience in setting up customer packages/managing hospital discharges.
- Experience in setting up customer packages.
- Driver’s licence and access to vehicle preferred however this is negotiable.
- To undertake travel across the Wiltshire area to carry out customer visits
- Opportunity to make a real difference to people’s lives

Please refer to the Job description for the full role requirements and responsibilities.

Our offer to Allocations officers
- Flexible Hours and working
- Paid travel time and mileage
Excellent Government Pension scheme
- 26 days annual leave, increasing to 30 days after 5 years service
- Ability to purchase an extra 20 days annual leave
- Comprehensive induction, training and mentoring programme
- Career progression opportunities
- Regular supervision, support and appraisal
- Free Wiltshire Council DBS
- Wiltshire Rewards, staff benefit scheme including Cycle to Work Programme

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