Business Support Officer

**The Service**

The Up2U team is responsible for developing, promoting and implementing the suite of Up2U behaviour change programmes both locally and in other parts of the UK. The team providing quality assurance for the provision ensuring high standards of service delivery are implemented and maintained.

The Up2U: Creating Healthy Relationships programme was developed by Portsmouth City Council for working with people who use domestically abusive behaviours and offers support to the non-abusive partner. Other Up2U programmes include: Up2U: My Choice - for victims of domestic abuse, Up2U: Family Practice - for parents and families using unhealthy behaviours and Up2U: Youth - for young people using unhealthy and abusive behaviours.

**The Role**

You will provide high quality business support to the Up2U Team, your role will play a vital part in the administration and smooth-running of the service.

**_
Responsibilities include_**
- Organising and supporting training, this will include liaising with professionals to book dates, booking venues, preparing resources, preparing venues for training events and recording/monitoring of all training attendance.
- Organising agenda and paperwork and minute taking at team and partnership meetings.
- Supporting the creation and development of new programme resources.
- Entering data into service information and caseload systems to ensure accurate records are kept.
- Liaison with organisations delivering the Up2U programmes, this will include dealing with telephone enquiries and chasing up contacts.
- Raising purchase orders and invoices.
- Carrying out all necessary word processing, spread sheets, database and presentation duties
- Dealing with all correspondence, which includes highly confidential information including incoming and outgoing post.
- Supporting the team with management reports, stats, diary management and typing.
- Required to support other areas within the department to ensure Business Continuity.
- You will need to :_

Have experience of working in an administrative role. Ideally, have experience of working within Services for vulnerable adults/children and have a basic knowledge of Domestic Abuse and Safeguarding.

Have excellent telephone, and face to face communication skills to be able to deal with a very wide range of callers. Be a good listener as you will need to get the right information from a caller in order to put them in touch with the right people in the office. Have empathy for others as you will be dealing with some difficult and upsetting situations. Be able to demonstrate personal resilience and professionalism when exposed to explicit and emotionally challenging information.

Have strong organisational skills, good attention to detail and level of accuracy. Have a customer-focus (internal and external) and be able to demonstrate consistently high standards of customer care and customer service. A good working knowledge of Microsoft Office and confident using IT systems (outlook/word/excel/databases) to undertake the admin tasks of the role.

**_ Please see the Job profile for the full details of this role_**

**Interview date**:21st & 22nd July 2025**

**Application process**

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

**About Portsmouth City Council**

**What we can offer you**:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.