Administrator

2 weeks ago


Nottingham, United Kingdom XMA Full time

**JOB TITLE**: Administrator

**SALARY**: £22,000

**BENEFITS**:Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Medicash, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

LOCATION: Nottingham.

COMMUTABLE LOCATIONS: Nottinghamshire, Derbyshire, Leicestershire, Warwickshire, Cambridgeshire, Lincolnshire.

JOB SPECIFICATION:
The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships.

The responsibilities include, but are not limited to:

- Maintaining a high degree of customer service for all support queries as well as taking ownership of user problems.
- You will support users/customers in all hardware support returns and repairs process and the management of supply new equipment or collecting old equipment.
- Answering and responding to calls according to process and policy and resolving issues directly.
- Act as a ‘service representative’ for appointed services and take responsibility for ensuring the customer journey exceeds expectation.

**REQUIREMENTS**:
This role will suit someone who is an **Administrator** and/ or **Customer Service** professional with excellent communication skills.

KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 19187/TW


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