Library Assistant

Library Assistant

**JOB DETAILS**

**Job Title **Library Assistant

**Reports to **Librarian

**Band **Band 3

**Department/Directorate **Knowledge & Library Service (Northern)/
People Development

**JOB PURPOSE**

Working as part of a small team, the Library Assistant will contribute to the daily operations and development of the multidisciplinary Knowledge and Library Service for NHS staff, students on placement and other key stakeholders of the Royal Devon University Healthcare NHS Foundation Trust, assisting in the delivery of comprehensive knowledge and library services to all users.

The primary purpose of this role is to contribute to the delivery of knowledge and library services, by providing support across a number of work streams across the service.

The post holder is responsible for organising their own workload and will fulfill the administrative and clerical tasks associated with the efficient day-to-day delivery of the Knowledge & Library Service at NDDH, providing advice, instruction and training to individuals and small groups to include inductions, accessing library resources, databases and other equipment

**KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES**
- To provide the first line of contact for all Trust staff, students, other library users and library visitors by working on the library enquiry desk handling enquiries, and registration of new users
- Carry out one-to-one or small group training, specifically library inductions
- line systems and telephone contacts to meet user deadlines
- To support the Librarian with marketing and promotion in line with the service marketing and promotion strategy
- To support the Senior Library Assistant with stock management in line with the collection development policy as directed
- To assist library users in making effective use of the library services and resources by identifying their needs and helping them to locate appropriate information and documents
- To provide support and basic training for users in the use of IT equipment and software packages, electronic resources and other library equipment, referring them to other members of the library team when appropriate
- To maintain databases of inter-library loan transactions, library membership registrations and all other library statistics and resource usage, entering data and developing the databases as required
- Updating Knowledge & Library Service literature, operating procedures and service policies with support from the wider library team and in line with service, Trust and HEE policies
- Evidence search support including carrying out evidence searches
- Ensure proper management of the physical accommodation and resources of the library, with reference to all health and safety aspects and relevant legislation e.g. copyright, data protection. Maintain the security of the library and its stock and equipment, ensuring opening and closing is carried out according to agreed procedures.

**KEY WORKING RELATIONSHIPS**

The post holder is required to deal effectively with staff of all levels throughout the Trust, the wider healthcare community, external organisations, other Knowledge and Library Service staff (locally and regionally) and the public.

Of particular importance are working relationships with:

- Knowledge and Library staff
- locally and regionally
- Health Education England
- Exeter Health Library
- All grades of healthcare staff
- Students
- Academic staff at various universities
- IT
- Procurement team and suppliers
- Facilities
- Medical Education team
- People Development Directorate team
- General public/patients

**FREEDOM TO ACT**
- The post holder organises own workload guided by library policies and procedures
- The post holder exercises judgement in handling user enquiries, incoming requests and circulation problems in day to day, referring complex issues to either the Librarian, Senior Library Assistant or Knowledge & Library Service Manager
- The post holder will be occasionally be required to ‘lone work’ but will refer any decision making to line manager or Knowledge & Library Service Manager

**COMMUNICATION/RELATIONSHIP SKILLS**
- Regularly liaise with Knowledge & Library Services Manager, Librarian, Senior Library Assistant and

Library Assistant to discuss issues arising from responsibilities and delivery of service, work load and objectives both personal and at service level
- Have daily contact with all grades of healthcare staff, students, corporate teams working within the

Trust and wider healthcare community
- Liaise with other Knowledge & Library Services staff (locally and regionally) in line with service and

Trust priorities
- Provide advice, support and instruction on accessing and using knowledge and library resources and equipment - electronic and physical to individuals and small groups
- Provide basic library training, specifically library inductions to individuals and small groups
- Communication is verbal, written and electronic
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