Communications Operator

2 weeks ago

Bodmin, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

The Switchboard service is a critical frontline service based at Bodmin Hospital providing a comprehensive, efficient, and quality based communication service across the health community in Cornwall, managing over 240,000 calls per annum.

The service supports the Trust, NHS Kernow (KCCG) and One Cornwall (Social Services) with forwarding of calls and message handling in addition to approximately 30 teams/services within the Trust. It is a vital role in assisting out of hours services and holding the operational ‘on call’ rotas.

In addition the Switchboard is the first point of contact for a range of emergency lines, including fire phone, intruder alarms, Sowenna staff attack, Bodmin Hospital security CCTV and more recently the Urgent Crisis Referral, as well as the co-ordination of several services such as Cornwall Blood Bikes.

You must have previous experience of dealing with the general public and possess excellent communication skills both written and verbal and also be able to adapt quickly to changes.

You will be given a minimum of 3 months training to bring you up to speed with the diversity of the services which use the Switchboard. You will not be left to work a shift on your own without being fully confident to do so.

The post holder will work shifts to provide a comprehensive communication service to all Trust Managers, Department heads and users of the service.
The post holder will at all times be courteous and attentive to customers both internally and external to the NHS Health Community within Cornwall.
Working within the Communications Department providing a comprehensive central communication
service across the whole of Cornwall Partnership Foundation Trust and the Health Community.
Staffing an efficient and quality based communications service over 214 hours, 365 days per year.
Staffing a reception service to Bodmin Hospital.

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

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