Apprentice Customer Service Agent

**Customer Service Agent Apprentice for Aggregates / Aggregates / Logistics**

**Description of Team / Department**

South Wales

**Purpose of / Responsibilities of the role**

**Developing self**
- Take ownership for keeping your service knowledge and skills up to date.
- To update all areas of knowledge, skills and behaviours as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.

You will be required to complete a study and apprenticeship program. Successful completion will result in a Customer Service Specialist Level 3apprenticeship. You will be required to commit to a blended learning package and allocated off the job training time during your working week to assist in your studies. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
- Consider personal goals and propose development that would help achieve them.

**Being open to feedback**
- Act on and seek feedback from others to develop or maintain personal service skills and knowledge.

**Team working**
- Frequently and consistently communicate and work with others in the interest of helping customers efficiently.
- Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice.

**Equality - treating all customers as individuals**
- Treat customers as individuals to provide a personalised customer service experience.
- Uphold the organisations core values and service culture through your actions.

**Presentation - dress code, professional language**
- Demonstrate personal pride in the job through appropriate dress and positive and confident language.

**“Right first time”**
- Use communication behaviours that establish clearly what each customer requires and manage their expectations.
- Take ownership from the first contact and then take responsibility for fulfilling your promise.

**Skills / Experience**
- Applications will be considered from those who have or are likely to obtain a Minimum of a Grade 4 ( formerly Grade C) or above in GCSE in Maths and English. Predicted grades must be verified by official School reports.
- Good communication skills with the ability to negotiate at all levels
- Working understanding of standard Microsoft software packages

**Excellent Remuneration and Benefits**
- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person