Office Cleaner Supervisor

**Contract Type**: Permanent
**Hours**: 20 hours per week

Hours 1700-2100

**Shift Pattern**: Monday to Friday
**Salary**: £10.50 per hour

**LOCATION**: Summit Avenue, Farnborough, GU14 (near to Fleet Spurs/Motorway)

**Essential Requirements**:

- _Previous Supervisory Experience Required_
- _Good understanding of Health & Safety_
- _To be competent in the use of Microsoft Office: Outlook, Word and Excel_
- _Must have cleaning experience_
- _This role will require you to be flexible with your working hours due to cover requirements_

**Job Role**
- This is a hands-on cleaning supervisor role, you will be required to undertake the cleaning to ensure that the service is delivered effectively and efficiently to a high standard, undertaking: spot cleaning carpets; Cleaning of: Offices, Meeting Rooms, Kitchen areas and Specialist Workshop, Atrium & floor cleaning. Deep cleaning of toilet areas, stripping and polishing floors, buffing floors.
- Must be prepared to use and train staff on various pieces of cleaning machinery: T3, T5, Multi-wash, Scrubber/Dryer as a minimum
- Support the Soft Services Contract Manager and other Supervisors to deliver the Hygiene and Environmental requirements on the contract
- Organise and lead the daytime and evening teams ensuring that the contract service delivery is of a high standard, meeting all SLA's agreements in compliance with contractual obligations.
- To actively promote and support management in the training and development of the team
- Monitor work performances with QAudits to ensure the correct standards are being met.
- Keep open lines of communication between the team, other Supervisors and the Mitie Management Team
- Participate in the daily planning of staff, including plan/organise overtime when there is a shortfall ensuring the Management team is kept informed
- Deal/address with staff issues/concerns and record appropriately
- Ensure that staff, are fully aware of the level of expectations/standards required to meet the contractual needs
- To actively participate in developing and delivering the team day to day training and ensure your own personal online training courses are completed in a timely manner
- Ensure Health & Safety procedures are being adhered to at all times including delivering and writing Toolbox Talks
- To manage and control issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in hand
- Report all accidents and / or potential hazards to the Soft Services Contract Manager and MITIE EcoOnline
- Deal with Customer complaints immediately and in a professional manner
- Adopting the clients “Don't Walk By Attitude” report any damage or defects to the Helpdesk and Soft Services Contract Manager and log where appropriate
- Must have a flexible approach to the job role
- Motivate and develop your team to encourage good team spirit, healthy work Ethics and a culture of high performance
- Assist the Soft Services Contract Manager in recruitment of staff, maintaining accurate attendance records, ensuring that the signing in/out register is updated daily
- Conduct equipment condition audits highlighting defects to the Soft Services Contract Manager, securing faulty equipment is out of reach to operatives until deemed safe to use.
- Assisting the Soft Services Contract Manager in auditing all equipment stores, materials storage cupboards ensuring they are kept clean, secure when not in use in compliance with COSHH.
- Liaise with and co-ordinate any contractor visits to site, ensuring RAMS are current and signed and stored appropriately on the client and Mitie’s systems.
- Undertake such other duties appropriate to the level and character of work as may be required within the Service.
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.

PERSON SPEC
- This is a part time post: 5 days per week, 20 hours per week, Monday to Friday
- Demonstrate good decision-making skills in a timely and confident manner
- Drive for continuous improvements in service delivery, ability to generate novel and creative solutions to challenges with progressive outcomes
- Ability to consistently promote and maintain high standards of quality of work
- Able to use own initiative, ability to challenge, push the organisation and self to excel and achieve
- Deal with complaints and rectify immediately
- Ability to effectively organise and plan work according to organisational needs
- Train new employees and ensure they are competent to carry out their role as Daytime Janitors or Evening Cleaners.
- Ability to effectively work and collaborate with others towards a common goal
- Maintain any records as requested by manager/Mitie procedure: Competencies / Manual Handling Awareness / Toolbox talks / Cleaning check sheets and machinery check sheets
- Communicate clearly and effectively with people inside and outside of the organisation

**Job T