Software Technical Specialist
2 weeks ago
**Software Technical Specialist**
**Crawley, West Sussex**
£40,000 - £60,000
**Brief**
Software Technical Specialist needed for a leading medical device organisation based in the Crawley area who are looking to employ an experienced and well-rounded Software Technical Specialist that takes pride in their work. The successful Software TechnicalSpecialist would desirably be educated to degree level, or equivalent professional/vocational qualification.
**What the role of theSoftware Technical Specialist entails**:
Some of the main duties of the **Software Technical Specialist** will include:
- providing technical support to field service engineers, including distributors and regional support teams
- identifying trends from available data and CRM tool to create product improvements as well as training recommendations
- ensuring Service Support requirements are provided to projects for inclusion in product development
- support the validation of new products/procedures
- identifying and helping to develop new ways to maintain TMS installed base
- ensuring problems and their cost are visible to the business and prioritised accordingly
- driving improvements to Service processes
**What experience you need to be the successfulSoftware Technical Specialist**:
- Bachelor's degree in Computer Science or related field is preferrable along with experienced in providing technical support on software and associated third-party equipment, MSCE, CCNA and/or Citrix CCA certification desired. 2-3 years of experience withOIS and/or TPS software required
- Excellent technical skills in the areas of PC/Networking, Operating systems, Relational Databases
- Talent for troubleshooting Problems within all aspects of IT environment
- Familiarity/proficiency with the following: all MS server/Workstation operating systems, Linux operating systems, Citrix Metaframe/XenApp, and MS SQL Server
- Working knowledge/understanding of all Treatment Management Software and related third-party software and equipment
- Ability to work independently and effectively interact with members or other departments, business areas and regions
- Excellent written, verbal and IT Communication skills.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
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