Retail Customer Service Csm 30hrs

2 days ago

Bray, United Kingdom Appcastenterprise Full time

At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.

Ladbrokes Betting & Gaming Ltd, 6 Quinsboro Road, Bray, County Wicklow, Republic of Ireland, A98 C977

**What do you need to be successful?**
- You must be **18 years old or over** to work in one of our betting shops.
- Passion for delivering great customer service
- The ability to build positive relationships and communicate effectively
- Self-motivated with strong organisation skills
- Happy to work autonomously or part of team
- Be adaptable and a quick learner
- Ability to deal with tough situations in a calm and professional manner

**What we do**

We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading ResponsibleGambling and Self-Exclusion Guidelines and implementing Think 21 at all times.

We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.

In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability

**Benefits and Development**
- Performance based cash incentives paid every pay run
- Annual Shop performance related bonus up to €500
- Discounts to over 500 different retailers
- Pension Scheme & Annual share save
- Performance based cash incentives paid every pay run
- 2 days Induction session to give you the best start when joining the business
- All new starters complete a blend of online and on the job training.
- Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
- An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business

**Working Patterns**

In Most of our shops opening hours are 9am - 9:30pm Monday to Saturday and 10am - 6:30pm on Sundays, including Bank Holidays.

In this role you will work 5 out of 7 days which will include weekends and bank holidays.

Shifts are devised on a rota basis and will change weekly in order to keep shifts fair across the team.

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