Engagement Coordinator

**POST**:Engagement Coordinator

**HOURS**:37.5 hours per week

**LOCATION**:Worthing

**SALARY**:£24,000 per annum

**ANNUAL LEAVE**:25 days + 8 bank holiday days paid holiday

**INTRODUCTION TO WHITEHEAD-ROSS EDUCATION AND CONSULTING**

Whitehead-Ross Education and Consulting (WREC) is an education and social welfare organisation. Founded in 2012, we deliver a variety of high-quality skills-related programmes and social services provision.

Our programmes include support for unemployed individuals to retrain and secure jobs, vocational training programmes, adult education and social services provision such as support for families who have children with disabilities and parenting support.

With a team of 79 staff, we supported 1,200 individuals across our programmes in 2019/2020 in South Wales, Dorset, Wiltshire and Sussex. Our existing clients include five local authorities, the Department for Work and Pensions, and Education & Skills Funding Agency.

**PRIMARY JOB FUNCTION**

The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment.

**RESPONSIBILITIES**

The role of the Engagement Coordinator to engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes.
- Closely engage with Job Centre Plus (JCP) And local signposting organisations to engage remotely (via telephone or digital platforms) with participants who are deemed as suitable for the programme
- Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme
- Book the participants initial first appointment with the relevant Employment Advisors.
- Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals
- Deliver performance against agreed participant referral targets, service, and quality KPI’s.
- Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded
- Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards
- Any other ad hoc duties in line with delivery program requirements.
**PERSON SPECIFICATION**

**Experience and Qualifications**

**Essential**:

- Ability to embrace our company values which are **Kindness, Respect, Integrity, and Innovation**:

- Extensive customer service experience in a face to face environment
- Ability to achieve and exceed targets in a result driven environment
- Experience of networking and communicating with internal and external stakeholders.
- Knowledge of working in a geographically dispersed area
- An understanding of local labour markets and current barriers individuals are experiencing.
**Desirable**:

- IEP Level 3 or willingness to work towards
- Knowledge and experience of the employability sector
**Key Competencies**:

- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance
**Other**
- You will require an Enhanced DBS Disclosure for this role, which the Company will pay for.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
Schedule:

- Monday to Friday