IT Helpdesk Assistant

2 weeks ago

Bristol, United Kingdom Bishop Fleming Full time

We are looking to recruit an 1st Line IT Helpdesk Assistant to join our expanding Innovation and Technology Team.

This role will suit applicants who have some experience of working within a 1st Line Technical Support role and is keen to develop their IT knowledge further.

You will be responsible for providing remote 1st Line IT Technical Support to a userbase of over 480 people along with face-to-face support within our Bristol, Worcester, and Cheltenham offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

Key responsibilities will include:

- Logging helpdesk calls and providing assistance to resolve 1st line issues
- Day to day administration of our Cloud based software
- User account administration
- Day to day administration of our Cloud based file sharing service
- Asset logging / keeping asset register up to date
- Distributing IT equipment to staff
- Installing software
- Building laptops/phones/tablets for end users
- Identifying tickets logged that would benefit from additional training
- Visiting offices to engage with users and check office IT equipment

To be considered for the role you will need to have:

- Previous 1st Line Technical Support experience
- A good understanding of Microsoft Office
- Strong communication and interpersonal skills
- A passion for technology and a self-motivated approach to work
- This role can be based out of our Bristol, Cheltenham or Worcester office and requires travel between these offices
- A Driving Licence and access to a car

Please contact Simon Searle, Service Delivery Manager if you would like to discuss this opportunity further.

We welcome applicants who would like the flexibility in their working arrangements, including working from home or part time working which may help to accommodate parent or carer responsibilities, further studies, and activities outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential. We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated.

The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why as a responsible business and member of Business in the Community (BITC), we're committed to equality of opportunity, diversity, and inclusion at every level.

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