Front Office Associate

2 days ago

Portsmouth, United Kingdom Portsmouth Marriott Hotel Full time

**JOB SUMMARY**

The Portsmouth Marriott Hotel is looking for a Front Desk Associate to join the Front Desk team

We are looking for an enthusiastic Front Desk Associate wanting to assist in ensuring all our guests have a wonderful stay**at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment

As the Front Desk Associate you will
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Confidently all payment types such as room charges, cash, checks, debit, or credit.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Embrace the Marriott culture

A successful Front Desk Associate is someone who
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Strong Communication skills & interpersonal skills
- Excellent level of spoken and written English
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Able to work independently and within a team
- Perform other reasonable job duties as requested by Supervisors.
- Flexible approach to working hours including evening, weekends & bank holidays

In return for your hard work, the Front Desk Associate will receive
- Discounted stays at over 7,300 hotels worldwide
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- Paid Holidays and Bank Holidays
- Double pay for working bank holidays
- Gratuities
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops and discount in Swindon Designer Outlet
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts

INDFOH

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