Hospitality & Events Operations Lead

2 weeks ago

London, United Kingdom Rapport Full time

Rapport is looking for a confident and organised **Hospitality & Events Operations Lead** to support the delivery of exceptional meetings and events across our London portfolio, including premium spaces and internal floors.

In this hands-on role, you’ll ensure every event runs seamlessly, oversee a motivated team, and build strong relationships with our client and key partners.

**_ Contract type: _**Full-time, 12-months FTC

**_ Hours:_** 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

**What will you get?**

- **Financial Freedom**: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- **Secure Your Future**: Benefit from a contributory pension scheme for a stable financial tomorrow.
- **Health Matters**: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- **Thrive Personally & Professionally**: Unlock endless learning and development opportunities to elevate your career
- **Celebrate Excellence**: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- **Give Back to Community**: Take one paid day off annually to support a cause you’re passionate about

**What You’ll Do**

- Oversee end-to-end event operations, stepping in to lead events when needed.

- Manage stock, suppliers, contractors, and all logístical elements to ensure flawless delivery.

- Lead and support Meetings & Events Assistants and Analysts, including rotas, training, and performance reviews.

- Keep SOPs, training materials, and documentation up to date.

- Build partnerships with stakeholders, Workplace Services, caterers, and FM teams.

- Uphold high presentation, safety, and security standards in all event spaces.

- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together_**
- 3-5 years’ hospitality or events experience in both operational and administrative roles.

- Strong organisational skills and the ability to thrive in a fast-paced environment.

- Confident leadership with excellent communication and customer service skills.

- A proactive, detail-focused mindset and a passion for delivering exceptional guest experiences.

- Knowledge of health & safety and security requirements.

- Comfortable using G Suite or similar IT systems.

**About us**

Rapport Guest Services is a multi-award-winning company, delivering front
- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

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