Ward Clerk

Nicol Unit is a rehabilitation and re-ablement service for patients who require support to maximise their independence in order to be safely discharged home.

We are looking to appoint a self-motivated, enthusiastic person who is able to work as part of our busy unit. You will be part of the multi-disciplinary team and have the ability to work flexibly with good organisational skills that enable you to work on your own initiative to tight deadlines, thus contributing to the smooth running of the department.

This is a busy role so you must be confident, have the ability to deal with people’s enquires and possess good interpersonal and communication skills with an excellent telephone manner.

The role includes ensuring that notes are tracked, ordered and available to doctors as well as kept tidy with results filed properly. Other duties include answering calls, checking patient’s details, maintaining ward stocks and general clerical duties.

Applicants must have some IT and PC skills, knowledge of Lorenzo is desirable but full training will be given.

Provide clerical and administrative support to the clinical team in the Nicol Unit.

To input, maintain and retrieve data from a variety of databases.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Using the Lorenzo system to ensure that all patients attending AAU are accounted for.

Ensure accurate data quality.

Responsible for organising and maintaining the healthcare records of all women accessing the maternity services.

To set up and maintain a process to ensure all maternity filing (including results, correspondence and reports) are accurately and appropriately archived in the health care records.

To scan correspondence on to the electronic.

To keep databases and reports up to date.

To assist the Ward Manager with all necessary clerical duties.

To ensure all stationery is ordered when needed.

Be responsible for maintaining confidentiality of information about patients and staff and Trust business in accordance with the Data Protection Act.

To make follow up appointments for patients and book transport for appointments and discharges. To be aware of what type of transport they need gaining that information from the nurse in charge.

To be the first point of contact for enquiries on the telephone and from visitors/family demonstrating a welcoming demeanour in person and on the phone.

To work under supervision, meet deadlines and have an ability to prioritise work according to differing demands from staff.

To have a confident and committed working approach to all duties.

To receive and relay oral messages, answer telephone queries/receive and sort/distribute incoming mail as appropriate.

To carry out any other duties commensurate with the post holders band, as agreed by their line manager.