Call Operator

15 hours ago

Ringwood, United Kingdom Churchill Estates Management Full time

**Known internally as Careline Operator**
- ** Location: Office based in Ringwood, Hampshire**
- ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)**
- ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min unpaid break). Occasional flexibility required to cover later shifts up to 10.30pm.**
- ** Salary: Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview**

**About the role**
- Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.

**About you**
- As a Careline Operator, you will be able to:

- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
- As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
- It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
- Opportunities for Senior Operators with call centre experience are also available.

**Your rewards**
- Annual holiday of 22 days per annum
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood.
- Free on-site parking
- Group pension scheme
- Eye care vouchers
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company excellent for long-term career aspirations
- Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty

**About us**
- Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

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