Estates Coordinator

**Details**:
**Reference number**:

- 414368

**Salary**:

- £25,854 - £30,850
- The salary bracket for this grade is £25,854-£30,850. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer
- Level 1b

**Contract type**:

- Permanent

**Business area**:

- OFGEM - Corporate Services - People & Estates Team

**Type of role**:

- Administration / Corporate Support
Estates
Operational Delivery

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- This role is based full-time in our Cardiff office.

**About the job**:
**Job summary**:
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

As Estates Coordinator, you’ll play a central role in the smooth operation of our Cardiff office, ensuring a safe, welcoming and professional environment for colleagues and visitors. You’ll work closely with colleagues and contractors to oversee key aspects of the office’s day-to-day activities.

These include aspects of security systems, storage facilities and personal lockers management. You’ll help to ensure we get maximum value from our office space and will play an essential co-ordination role in any layout or usage changes. You‘ll also be responsible for incoming and outgoing post, as well as looking after key provisions such as stationery, first aid supplies and office furniture.

**Job description**:
**Key Responsibilities**
- Attended the office Monday to Friday (unless otherwise agreed with Line Manger) to act as the first point of contact for colleagues, Cardiff Hub Building Manager, and service providers. Overseeing the delivery of a quality workplace environment, with a focus on excellent customer service to provide a usable, and safe working environment for colleagues.
- Provide building inductions for new starters coming to the office, outlining office protocols and procedures, along with issuing security passes.
- Carry out routine daily tasks supporting the day-to-day requirements of colleagues such as processing post, enforcing clear desk policy and managing stock levels of office consumables.
- Deal with ad-hoc requests though our service inbox and in-person from colleagues and service providers.
- Develop and maintain various trackers for Estates, Health, Safety & Wellbeing in line with data requirements for providing timely and accurate reporting.
- Support the delivery of Estates, Health, Safety & Wellbeing strategy.
- Act as a First Aider and Fire Marshal for the Workspace. (Training can be provided).

**Key Outputs and Deliverables**
- Ensuring Government Hub policy is always complied with and supporting management of direct supplied contracts to the Cardiff office.
- Attending the office Monday to Friday to deliver workplace services such as post, stationary, storage, inductions and other facilities and services.
- Coordinating Estates, Health, Safety & Wellbeing events and training.
- Raising Purchase Orders and paying invoices as required.
- Act as first point of contact for Display Screen Equipment (Cardinus) queries.
- Organise and develop various communication channels to support the delivery of the Estates function.

**Person specification**:
**Essential Criteria**
- Experience of delivering a quality customer service to a range of stakeholders. (Lead criteria)
- Excellent written and verbal communication skills.
- IT proficient including Microsoft 365.
- Ability to work under own initiative to organise and prioritise a changing workload and be a team player when required.
- First Aid and Fire Marshal trained (or willing to undertake training within 6 months of appointment to role).

**Desirable Criteria**
- Facilities Management experience.
- Health and safety experience.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:
**Benefits**:

- Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a va