Business Admin

**Business Admin - Apprentice**

Assist in the administration and control of the companys warranty procedures.

Liaising with customers and warranty repair technicians to carry out in warranty and out of warranty product repairs; reporting to Warranty Co-Ordinator

**Requirements**:

- Demonstrate a positive and enthusiastic attitude.
- Genuine interest in the role
- Ability to operate under own initiative as well as possessing strong team working skills.
- Confident IT Skills

**Key Responsibilities**:

- Control of administrative processes for customer and distributor repairs using Epicor to record and monitor repair process, following the documented procedures
- Raise RMA (Return Material Authorisation) forms, follow through to despatch after repair
- Implementation and processing of import/export procedures, raising correct documentation ensuring compliance with Statutory Customs requirements
- Co-ordinating and liaising with customer and despatch teams to ensure timely despatching of repaired units
- Administration of returned units to stock, issue credit notes when required
- Liaise with all internal departments as and when required
- Assist Warranty Co-Ordinator in all aspects in an ever growing department

**Benefits**:

- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance based annual bonus scheme

Business Admin Apprentice - Job Description.docx

**Please Note**:
For further information or an informal chat contact our Internal Recruiter, Natasha Graham, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.