Order to Cash Coordinator

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:
London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, AD, Vanity Fair and Wired, among many others. Our award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month.

We are headquartered in London and New York, and operate in 31 markets worldwide, including China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, the U.K. and the U.S., with local licence partners across the globe.

We are looking for an Order to Cash Coordinator to work in our London office. This role will report into Order to Cash Lead.

What will you be doing?- Oversight/management of UK cash collection and a reduction in our DSO / debtor position, including liaising with Bangalore Controlling team responsible for cash collecting and invoice corrections.- Identify, track, manage, and investigate delinquent customer accounts- Prepare and maintain regular reports on OTC metrics, including cash receipts, aging reports, collections and open orders- Collaborate closely with other departments, such as Sales, Digital Media Strategy and other departments to ensure smooth order flow and dispute resolution- Act as a point of escalation for Bangalore Controlling team, including liaison with customers to negotiate payment arrangements- Provide accounting guidance to the commercial team- Supporting the UK Market Controller and FP&A team to ensure accurate Month-End Close reporting (under US GAAP) and statutory reporting (under UK GAAP).- Cultivate working relationships with customers, guiding them through the repayment process- Follow up with customers to ensure payments are made in a timely manner- Use SSG / Workday to monitor and update outstanding accounts- Keep records of all customer communications to build individual debtor cases- Responsible for maintaining Customer credit checking and review processes- Responsible for driving dispute performance and prevention- Analyse OTC performance data to Identify and implement process improvements/automation to enhance process efficiencies- Document and create handbooks/manuals for existing and new processes-
- Liaise with the technology and external consulting teams to map and launch new processes and systems- Assist with internal and external audits by providing necessary documentation and information- Ad Hoc duties and the ability to be flexible- Engage with / Support the offshore AR team in:
- Reviewing and monitoring customer payment histories and credit limits-
- Ensure account receivable activities and entries posted- Procession suspension and reinstatement of accounts in line with credit policies

Who you are:- Strong written and verbal communication skills, including active listening for alerting customers of non-payment, determining reasons for non-payment and explaining payment options in simple terms- Diplomacy for discussing sensitive matters tactfully- Negotiation skills for convincing customers to meet their financial commitments- Conflict resolution for calming hostile non-paying customers- Bookkeeping and numeracy for determining outstanding payments and appropriate payment instalments- Intermediate to Advanced Excel skills- Proficient in ERP systems (e.g. SAP, Oracle Workday, or similar)- Ability to work autonomously and collaboratively in a fast-paced environment.- Sound knowledge of financial regulations and practices.- Significant experience within an Accounts Receivable role / Proven experience and understanding of AR (billing, allocating cash and chasing)- Exceptional attention to detail, with the ability to handle large volumes of data accurately and efficiently..- Methodical approach to day to day, monthly and annual tasks and an eye for detail-
- Proactively seeks feedback from fellow team members and other internal and external customers, and uses this to inform future delivery of services.- Experience in a similar role within a multi-site business or Finance Shared Service Centre is desirable.

Where will you be?

We value collaboration, and our team comes together in our Waterloo office four days a week.

What benefits do we offer?- 25 days holiday and extra days of annual leave for life events- Core hours- Competitive pension scheme- Bupa Private Healthcare- Enhanced maternity leave and family leave- Season ticket loans- Cycle to work scheme- Employee Assistance programme- Bring your dog to work- A wide variety of wellness