Customer Renewals Advisor

Are you money hungry and have excellent Customer Sales experience? As Vitality continues to grow so does our need for world class Customer Renewals Advisors. We are looking for best Customer Salespeople to join our Retention Department as a Customer Renewals Advisor. This is a hybrid role where you work from the office and at home to help with a healthy work life balance supporting our Vitality Brand. In return for this you are rewarded with a starting salary of £21,000 rising to £22,000 after 6 months. OTE up to £32,800. ( As a Customer Renewals Advisor, you will not be providing advice)

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks, and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

**Customer Renewals Advisor Overall Job Purpose**:
The role will develop a high level of technical expertise and be an expert in customer service, sales and the re-selling of the Vitality product as well as managing workflow and ensuring service level metrics are delivered. This role will suit someone with a passion for high level customer service. You will be provided with the training and support to be an expert in retention and service processes and procedures.

**Customer Renewals Advisor accountabilities**:
Answering Inbound calls and written enquiries from our customers who are querying their current product.

Work closely with the Team Managers and wider teams to ensure that our customers remain an advocate for a successful renewal of their Vitality’s product.

Working to individual targets and maximising productivity.

Ensure each customer is treated as an individual and provide a positive experience ensuring all communications with the customer are relevant and consistent.

To maintain a positive and pro-active manner in carrying out all tasks, acting as a champion for change.

Maintain a high level of service in a fast-paced environment.

**Customer Renewals Skills Advisor Required**:
Natural ability to engage and influence people at all levels.

Strong organisation skills and the ability to prioritise workloads.

Excellent communication skills including ability to navigate around a computer.

**Customer Renewals Advisor Desirable Skills**:
Experience in a customer service/sales role.

You will have experience of working in a regulated financial services operational environment.

You will have an understanding of Health Insurance servicing or have a sales/retention background.

As our Customer Renewals Advisor, you’ll get the benefits our members enjoy, including:
Our award-winning private Vitality Health insurance wellness incentive programme

Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few

Personal health fund Life Assurance

Stakeholder Pension Plan with employer contribution

25 days annual leave Bank holidays option to buy and sell 5 more

Flexible benefits package

Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

A genuine opportunity to grow and establish a long-term career

Excellent commission

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.