Assessment Officer Full Time Care Finance Assessment Team
2 weeks ago
Salary £28,142 - £32,061 per annum | Permanent, Full Time | 37 hours per week | Care Finance Assessment Team - Exchequer Services | County Hall, Preston (agile working applies)
**About Lancashire County Council**:
Lancashire is one of the largest local authorities in England, serving around 1.2 million residents across a diverse and expansive region. We are committed to delivering high-quality services that make a real difference in people’s lives.
**About the Role**:
We have an exciting opportunity for a motivated and empathetic individual to join our busy Care Finance Assessment Team as an Assessment Officer. You will complete financial assessments for adults receiving care services in residential/nursing homes, their own homes, or the community.
**Your role will involve**:
- Calculating what individuals can afford to contribute towards their social care services in line with statutory guidance and local policy.
- Explaining charges clearly and sensitively.
- Completing welfare benefit checks using Department for Work & Pensions systems and signposting individuals to claim benefits to which they are entitled.
- Conducting home visits and telephone assessments with professionalism and empathy.
**Key Responsibilities**:
- Conduct financial assessments via telephone or home visits.
- Communicate sensitively and professionally with vulnerable individuals and their families, respecting diverse needs.
- Liaise with colleagues and partner agencies to provide advice, guidance and signposting.
- Meet performance targets and manage your workload independently.
- Maintain accurate records and produce clear, concise written communication.
**What We Are Looking For**:
We are looking for someone who is:
- Experienced in administrative work, ideally within a social care finance or welfare benefit setting.
- Skilled in communicating effectively and empathetically with vulnerable individuals.
- Highly literate and numerate, with an aptitude for working with figures.
- Able to follow processes whilst contributing to service improvement.
- Proficient in IT systems, including Word, Excel, Outlook and Teams.
- Organised, self-motivated, and able to work independently to meet deadlines/targets.
- A team player who can work effectively as part of a team.
**Desirable**:
- Knowledge of the Care Act 2014 and Department for Work & Pensions benefit entitlements.
- Previous experience of financial assessments (training will be provided).
Essential:
- Full UK driving licence and access to a car insured for business use (reasonable adjustments considered for disability).
**Why Join Us?**
- 26 days annual leave (rising with service, plus Bank Holidays)
- Generous pension scheme
- Access to a wide range of training and development opportunities
- Supportive team environment
**Further Information**
For an informal discussion, contact:
- Richard Beckwith, Team Leader - Central Area Care Finance Assessment Team, on 01772 534360
- Janice Stevens, Team Leader - East Area Care Finance Assessment Team, on 01772 530580 (Monday to Wednesday)
- John Read, Team Leader - East Area Care Finance Assessment Team, on 01772 531336 (Thursday & Friday).
Grade profile
Person specification
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