Client Relationship Manager

3 days ago

Minworth, United Kingdom GBA Credit Services Full time

**Location** Minworth or National/Home Based

**Job Title** Client Relationship Manager

**Salary ** £35,000 - £40,000 per annum

**Days of Work** Monday to Friday 8.30am till 17:00

GBA Services is a family business, providing logistic solutions for our customers whether that be by road, sea or air. We are currently located in 18 sites throughout the UK and Europe and have seen massive growth over the last year. As a result of this growth, we are looking for an experienced Client Relationship Manager to join our growing business.

**The job**

As Client Relationship manager you will be involved in planning and managing the key accounts within GBA services. You will also support the sales department by maintaining and developing key relationships with customers**.**

**Job Purpose & Responsibilities**:

- To manage a portfolio of GBA current trading accounts with main emphasis on retention and growth;
- They will form strong working relationships with each client in their portfolio and will consistently review performance. Manage up trade and down trade and always have the reasoning why;
- Be managed on potential growth of portfolio value by 10% YoY. You will present to senior level and report on KPI's as set out in the client retention plans. Building internal relationships at all times with each Business Unit MD and wider Sales & Supply Chain teams- Share knowledge and information across GBA’s wider group network- To develop both existing and new relationships with multiple stakeholders within customer accounts
- Continually look for ways to improve customer experience and manage related programmes- Responsible for developing and submitting effective RFQs, RFPs, Tender responses and proposals for new business opportunities with existing customers to a high standard; incorporating development of compelling propositions in line with customer needs- Develop and continually enhance agreed service level agreements, SOPs, financial targets, key performance indicators and contractual obligations with customers- Host customer hospitality and attend networking events associated with allocated accounts- Arrange regular conference calls and meetings with account teams to communicate updates and share expertise.
**Skills & Knowledge**
- Ideally experienced in managing and developing customers requiring dedicated, express, time critical transport and an understanding of Air and Sea freight- Key Account Management;
- Upselling- KPI Management- CRM Driven- Relationship Building
**Benefits**
- Long term career with a stable market leader- Holiday loyalty scheme- Healthcare plan- Company Pension
- Company Sick pay

**Company profile -**

GBA Services was established in 1987 and specialises in providing logistics solutions for our customers around the world via road, air and ocean. GBA Services has built its success on living its core values: being Dedicated to our stakeholders and each other, encouraging an Enterprising mindset to develop innovative and creative solutions to the challenges we are faced with, and adopting a Family approach to the way we do business.

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