Neighbourhood Officer
2 weeks ago
Hours of Work: 35 per week
Closing date: 19th September 2025
Interviews: TBC
At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.
What will you be doing;
- Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
- Management of rent arrears, case management of high-level rent arrears and Court proceedings.
- Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
- Visits to customer’s homes, inspecting properties and addressing any tenancy-related issues and making appropriate referrals where necessary.
- Completing regular inspections of our neighbourhood’s and resolving any estate management issues
- Working closely with our Anti-social Behaviour Team and partners to resolve issues that impact the community.
What we are looking for;
- Knowledge of the full range of Neighbourhood Management Services
- Experience of working in communities
- Good Standard of education and skilled with Microsoft packages
- Experience of working to deadlines and prioritising work
- Passionate to provide a high standard customer focused service
We offer a range of great benefits including:
- Essential car user allowance to support you with car running costs
- Flexibility on where you work with home working kit provided
- 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
- Company pension scheme with up to 10% matched contributions
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on 07876841950.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are ‘rightsizing’.
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