Senior Planner

Annual salary: up to £36,720.00

Senior Planner

Croydon,
- Permanent, Full Time_
- Salary up to £ 36,720_

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:
As a Senior Planner, you will be working alongside Croydon Brough council providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Senior Planner within our Croydon branch you will need to be proactive and ready to tackle any challenge that are thrown at you and respond with options or preferably a resolution. You will also need to be responsible for monitoring and maintaining PDA (personal digital assistant) control allocation and will monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales. As well as this, whilst ensuring employees always have the workload to allow them to perform to an optimum level, you will also provide supporting information on operative performance levels.

About the Role
- to effect a right first time fix on each job, ensure that performance targets are achieved.
- Maximise the efficiency of the service through the effective management and utilisation of resources, in conjunction with the workstream manager to identify operational problems which may impact on the performance of contracts and develop innovative solutions to resolve such issues.
- Monitor the flow of the work into the team to establish records of workflow so that increases in workload can be identified and adequately resourced, including allowances for holidays and sickness absence.
- Manage the allocation of works to subcontractors & ordering of materials, ensuring processes are carried out in accordance with procurement procedures and within timescales to maintain individual contract programmes.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID and maintaining a high standard of health & safety requirements.

Role Criteria
- Experience as a senior planner
- Social housing experience
- Experience of working in a pressurised environment and dealing with challenging situations.
- Experience of handling multiple tasks in a high volume, rapidly changing environment.
- Experience of partnership/alliance/collaborative working.
- Experience of working as a line manager within a customer service or business administration environment.
- Good written, verbal, questioning & interpersonal skills.
- Strong customer experience ethos.
- Proven networking & negotiation skills.
- Proven line management skills.
- Good analytical skills.

Benefits we can offer
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.