Receptionist Administrator

**Job Title**: Receptionist/Administrator
**Location**: Manchester, M3 4EA
**Salary**: £20,592
**Contract Type**: Permanent
**Hours**: Full time, Monday to Friday

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

**Role Summary**

The Receptionist/Administrator is responsible for the professional day to day running of the occupational health medical reception desk.

Through administrative processing, proactive updates and query handling the role holder will ensure a quality customer experience is delivered.

**Main Duties and Responsibilities**

Service Delivery
- Greet all visitors to the building with a professional and warm welcome
- Direct/escort visitors to the correct area of the building for appointments
- Ensure all visitors sign in and out in line with H&S requirements
- When difficulties are encountered proactively update managers
- Manage customer enquiries ensuring queries are answered professionally and in line with the customer charter
- Working with the wider reception team to ensure best practice sharing
- Manage complaints in line with Optima Health's complaint handling process
- Exercise confidentiality, empathy and understanding in all tasks undertaken

Administration
- Provide administrative support
- Uploading documents completed offline to myOHportal and updating records
- Ordering of goods and consumables where appropriate and ensuring correct stock management
- Working with team to cover incoming post and scanning this to the system for uploading
- Preparing all outgoing post ready for end of day collection
- Organising visitor passes and car parking spaces where required
- Booking of hot desks and advising of room booking process

**Experience, skills and knowledge required for the role**
- Administration or customer service experience
- Excellent written and verbal communication skills
- Excellent attention to detail
- Solutions focused
- Good IT / PC skills including Microsoft packages
- Enthusiastic, proactive and self-motivated

**What Can We Offer You?**
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._