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Hotel Seasonal Receptionist
2 weeks ago
The Big Blue Hotel is currently looking to recruit a highly motivated Seasonal hotel receptionist to join it's team.
You will be assisting in the day-to-day running of the hotel's reception. Working varying shifts covering the reception between **7am - 11pm up to an eight hour day basis, including weekends and bank holidays.**
**Duties will include:
- **
- Greet and welcome guests in a friendly and professional manner.
- Register guests and assign rooms, ensuring all necessary information is obtained.
- Answer phone calls and provide information to guests or transfer calls to appropriate departments.
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain guest accounts
- Provide information about hotel facilities, services, and local attractions
- Resolve guest complaints or issues promptly and effectively.
- Maintain a clean and organised front desk area.
**Skills**
- Excellent guest service skills with a friendly and approachable demeanor.
- Knowledge of hotel operations and procedures.
- Strong hospitality skills with the ability to anticipate guest needs.
- Proficient in phone etiquette and handling multiple phone lines.
**Job Types**: Part-time, Zero hours contract
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount
Application question(s):
- Do you have Opera PMS/CLOUD experience ?
**Experience**:
- reception: 1 year (required)
Work Location: In person
