Business Support Officer

Job Introduction
Business & Executive Support Team provides a centrally led business support administrative function which is aligned to meet the requirements of Staffordshire County Council, and which fulfils the needs of the organisation as it evolves. This exciting position sits within the Health & Care Team. Currently, this staffing team support a multitude of service areas across the organisation with a core link to Adult Social Care & Health (which includes Adult Safeguarding and services within Care Commissioning and Public Health).

This role will predominantly be supporting the Adult Safeguarding Enquiry Team who are responsible for investigating high risk and complex investigations under Adult Safeguarding Procedures.

Main Responsibilities
Some of your responsibilities will include:

- Servicing investigation meetings: coordinating the circulation of agendas and relevant papers; scheduling and diary management; attendance at meetings; and taking and distributing appropriate notes.
- Providing support and assistance to managers across a range of Health and Care Services
- Accurately input and maintain internal systems including client based information system,.plus daily use of MS Office 365 packages
- Completing a range of administrative and customer care tasks ensuring compliance with business processes and Service Level Agreements
- Service Inbox Maintenance, dealing with queries, signposting and taking appropriate action
- Liaising with internal and external customers and developing good working relationships and engagement

The role requires flexibility to support the wider Business and Executive Support Service when required to meet priority demands and will enable you to develop your skills and experience a variety of work opportunities across the service.

We are looking for you to have:
- Administrative skills and experience to support the provision of a timely and high-quality Business Support service for Staffordshire County Council.
- Ability to take accurate and concise minutes for multi-agency meetings.
- Excellent communication skills to engage with our internal and external customers and administration teams to share best practise using digital solutions where appropriate to improve processes.
- An ability to work in a fast-paced, busy environment, and to manage changes at short notice.
- Good IT skills with a knowledge of Staffordshire County Council systems for data management.
- Experience complying with relevant Information, Privacy and Data Security policies.

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.