Automatic Ticket Gate

2 weeks ago

Liverpool Street Station, United Kingdom Greater Anglia Full time

£24,552

**Do you have a passion for customer service?**

Come and be part of the journey By joining Greater Anglia you’ll be helping our customers get from A to B. With a colleague of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We are currently forward planning for any future roles that may come up to join our Customer Service Team within Liverpool Street, as an Automatic Ticket Gate (ATG) Operator.

**The Role**

We are looking for an enthusiastic and committed colleague to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gateline facility (ATGs.) In addition, you will be responsible for the safe operation of the gateline (ATG's), fault reporting and keeping your work area clean and tidy.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

If you are professional, friendly, and flexible (in your working hours) this could be the role for you. We are looking for a colleague who is able to find solutions, as the role will encounter many different situations daily, whilst providing an excellent service to our customers. Having the willingness to take responsibility associated with this role, as well as working effectively, will be important qualities to possess in order to undertake this position.

If you are passionate about developing collaborative working relationships with colleagues, and creating a welcoming environment through interacting with customers, this may be a great opportunity for you.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

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