Front of House Performance Staff

**FRONT-OF-HOUSE PERFORMANCE STAFF**

**Purpose**

To assist in operating the Front of House areas of the Shaftesbury Theatre which includes the auditorium, foyer and other front of house spaces, when the theatre is in performance mode. All members of the Front of House team report to the Head of House Management, or their delegated deputy on all matters. A visit to the theatre is for most members of the public a significant event and thus the Front of House team has a vital role in representing both the Theatre and Production to ensure that the experience is of exceptional quality.

**Duties**
- To provide a safe and welcoming environment to the anyone visiting the theatre.
- To actively assist anyone who needs help within the venue.
- To provide informed and accurate information to the public.
- To consistently maintain the highest standards of Customer Service in accordance with the Theatre’s Customer Care guidelines and the policies and aims of the Company.
- To work collaboratively with other departments within the Theatre to exceed our guests’ expectations.
- To support the delivery of sales by selling within the auditorium and having an up-to-date knowledge of Theatres’ bar and hospitality offering.
- To communicate effectively and escalate any relevant information to the appropriate members of the team.
- To provide an accessible to service to all patron’s including, but not limited to, an understanding of how to operate the lift, loop system and our access performance schedule
- To operate in accordance with the Front of House department’s operational manual to always ensure efficient and effective operational procedures. Such procedures should comply with Licensing, Hygiene and Fire regulations.
- To report any equipment failures always ensuring adherence to operational procedures, effective routine maintenance and cleaning.
- To work on any special project as identified by the Senior Management team.
- To support Shaftesbury Theatre’s communication objectives by sharing information with colleagues as appropriate whilst respecting confidentiality so that you and your colleagues have all the information you need to perform your duties effectively.
- To comply with the Company’s Electronic Communications and Data Protection policies.
- To always comply with the Shaftesbury Theatre’s Equal Opportunities and Health and Safety Policies.

**Essential**
- A passion for exceptional customer service
- Excellent communication skills
- The ability to work under pressure and to tight deadlines whilst remaining calm
- A good team player
- Ability to take initiative
- A flexible approach to working patterns
- Good social and interpersonal skills

**Desirable**
- Previous experience working in a theatre, hospitality or events
- An interest in and enthusiasm for theatre

**Cover Supervisor/Step-Up Supervisor Opportunities**

We are also looking for 1-2 new colleagues to be trained as Cover Front of House Supervisors in addition to their Front of House Assistant position. This role includes the below additional duties:

- To be a first point of contact and escalation for any customer feedback, ensuring, that where necessary, it is solved.
- To play an integral part in any emergency procedures (including drills) within the theatre.
- To support Front of House staff throughout their shift, ensuring they are in position and have the relevant information.

These shifts will be paid at the enhanced rate of **£14.72.** It is expected that Cover Front of House Supervisors have previous theatre experience and/or notable team leader experience. If you are interested in this additional opportunity, we will be able to discuss this with you at the interview stage.

**Job Types**: Full-time, Part-time, Fixed term contract

Pay: £13.15-£14.72 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

Application deadline: 24/09/2024
Reference ID: FHSEPT24