Night Receptionist

**Job Title** - Hotel Receptionist Day & Night

**Salary** - £9.50-£11.50

**The Mansion at Coldeast**

The Mansion at Coldeast offers 25,000 square feet of Victorian splendour situated within 9 acres of landscaped grounds and woodland perfectly located near the Hamble River.

Arranged as an aparthotel, we have 28 generously proportioned hotel-based apartments offering flexible short
- or longer-term accommodation to leisure and business travellers alike. Many of our apartments have the facilities to allow a self-catering stay.However, guests may instead find themselves drawn towards the very special premium casual dining experience we have on offer.

**Becketts at the Mansion**

Becketts is an established, award-winning restaurant brand dedicated to providing a memorable customer focussed hospitality experience. 65+ cover restaurant with 100+ additional outdoor covers, 6 unique garden dining pods, an outdoor cabin bar, a cosy guestlounge and a premium cocktail bar, plus a recently opened events space in our Victorian Orangery with its own dedicated bar. The venue catering is serviced by 2 professional kitchens, and we are enjoying a rapidly growing presence in the local events marketplace.

**Job Role**
- Ensure an efficient reception experience for Guests, including check in/out
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- To be able to make decisions in a fast-paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system
- Ensure Reception team are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- To keep all areas clean and tidy at all times
- To ensure that all customer requests and queries are responded to promptly and effectively.
- To be confident in lone working ( Nights)
- Confident in working on their own
- Good knowledge of computers
- Professional and communicative
- Hospitality experience would be beneficial

**Package and benefits**

**Benefits**:

- Company events
- Discounted or free food
- On-site parking