Billing & Payments Support Specialist, Amazon
1 week ago
The role is based in London.
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logístical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a driven, results orientated and customer obsessed Billing & Payments Support Specialist to provide unparalleled support to external shippers and internal stakeholders. You will deal with complex and ambiguous customer queries and escalations that require thorough understanding of the business, its processes and its customers.
By leveraging your visibility over shippers’ papercuts, you will not only help the organization keep the pulse on shippers’ sentiment, but you will also inform Product and Tech agendas by voicing most recurrent customer concerns. We are looking for experienced individuals who have knowledge of working in close contact with customers and that can handle both inbound and outbound communication channels.
Key job responsibilities
- Responsible for managing shippers Billing, Payments & Credit related inquires.
- Work cross-functionally across the organization, in a highly complex area with multiple stakeholders, partnering with Customer Support, FinOps and Commercial to enforce SOPs & support day to day tasks.
- Be a customer advocate, able to deal with shipper escalations ensuring to resolve their issues with empathy.
- Proactively identifying bottlenecks or blockers in the Billing & Payments processes, using data to justify impact, and communicating these to the Program and Product teams to drive process improvement.
**BASIC QUALIFICATIONS**:
- Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.
- Proven ability to work with cross-functional teams.
- Always does what is right for the customer - Relentlessly customer focused.
- Ability to work independently and show sound judgment in ambiguous situations
- Creative and analytical problem solver with a passion to provide excellent customer service
**PREFERRED QUALIFICATIONS**:
- Previous experience in Finance or Accounting
- Advanced proficiency with SQL and Excel
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience leading process improvements
-
London, United Kingdom Amazon Full timeWho are weReady to build Amazons next $100B business Were not just entering shippingwere transforming how billions of packages move around the globe. By evolving Amazons legendary fulfillment engine into an agile intelligent shipping network were creating a resilient system that continuously optimizes to deliver on time every time for every business and...
-
Process Improvement Specialist
1 week ago
London, United Kingdom Amazon UK Services Ltd. Full timeBA/BS degree or equivalent experience - Fluent written and verbal communication in English - Experience in Program and/or Project Management, preferably in eCommerce - Demonstrated success exceeding goals - Sound business judgment, proven ability to influence others, and very detail oriented - Ability to prioritize and manage multiple responsibilities -...
-
Principal Product Mgr, Payments, Shipping
2 weeks ago
London, Greater London, United Kingdom Amazon Full time £80,000 - £120,000 per yearWho are we?Ready to build Amazon's next $100B business? We're not just entering shipping—we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every...
-
City Of London, United Kingdom Amazon Full timeMarketing Specialist, Amazon Multi-Channel Fulfilment (MCF) Apply for the Marketing Specialist, Amazon Multi-Channel Fulfilment (MCF) role at Amazon. Description Amazon has spent years building one of the world’s most efficient and optimised supply chains. The MCF team leverages this supply chain to deliver best‑in‑class services for customers and...
-
Senior Sales Specialist, Amazon Connect
6 days ago
London, United Kingdom Amazon Full timeDESCRIPTION Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? The AWS Specialist Team is...
-
Customer Support Specialist, Amazon Shipping
11 hours ago
London, United Kingdom Amazon UK Services Ltd. Full timeAbility to work independently and show sound judgment in ambiguous situations - Ability to work well in a fast-paced environment and multi-task in a high-energy environment - Creative and analytical problem solver with a passion to provide excellent customer service - Language skills: English and Italian, written and oral (C1+ level or native) The role is...
-
Billing Specialist
2 days ago
London, United Kingdom Demolytic Full time**London** **United Kingdom** We are looking for a competent Billing specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork. **Responsibilities** Issue and post bills, receipts and...
-
Worldwide Specialist Seller
6 days ago
Greater London, United Kingdom Amazon Full timeWorldwide Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS Job ID: 3092816 | AWS EMEA SARL (UK Branch) Transform constituent for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across...
-
Greater London, United Kingdom Amazon Full timeJob ID: 3116869 | Amazon EU SARL (UK Branch) Amazon has spent years building one of the world’s most efficient and optimised supply chains. Meet the Amazon Multi-Channel Fulfilment (MCF) team who are leveraging this supply chain to deliver best in class services for customers and clients. Our vision is ambitious – to fulfil orders for every customer in...
-
Product Support Specialist
6 days ago
London, United Kingdom Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...