Inside Sales Apprentice

Delivering Gas Solutions To The British Industry.

Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.

For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.

We pride ourselves on offering a responsive, high quality and local service.

**How will you CONTRIBUTE and GROW?**:
Location: Coleshill, Birmingham
Hours: 35 hours, Monday - Friday (inclusive of off-the-job training)

**Salary**: £20,000 p/a

Our Apprenticeship programme offers the opportunity for both face-to-face and virtual training to learn the skills and knowledge required for the role. You’ll pick up the ropes from a role model who you will shadow and work with for the duration of your apprenticeship.

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised qualification by the end of apprenticeship with Air Liquide. You will attend college which is funded by the business and the remainder of the time you will be fully supported by an experienced member of the team, learning all about how we deliver outstanding service, making you an expert in your field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.

The primary mission of an Inside Sales Executive is identifying and acquiring new customers over the phone or via digital leads, accelerating our business development and customer touchpoint capacity. The Inside Sales Team will generate leads and sign customers in specific geographies as well as up-selling and cross-selling to dormant accounts. The current priority is generating hot leads for the Powerzones/signing them themselves or handing them over to the Outside Sales Team.

The secondary mission is to manage a portfolio of existing/dormant customers: to minimize customer churn, contribute to an enhanced Customer Experience, renew contracts, to expand existing business and own and bring any customer queries to resolution.

**Customer Acquisition**:

- Receiving, generating and assessing leads
- Establishing initial contact
- Confidently presenting offers
- Raising quotations
- Following up on leads
- Closing deals and signing up customers
- Reporting
- Recording in the relevant company systems.

**Customer Management**:

- Proactive customer management
- Maximising customer experience
- Resolving queries
- Portfolio price management
- ReportingRecording in the relevant company systems.

**Are you a MATCH?**:

- Minimum Level 4 / Grade C in Maths and English
- Determination to learn and grow as a professional
- Good communication skills
- Passion and willingness to learn
- Being proactive and autonomous when required
- Being savvy and problem solving
- Being hard working and resilient
- Having the relevant industry-specific skills
- Being able to take in feedback

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**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.