Hotel Receptionist
1 week ago
Pennine Manor Hotel is looking for a full time receptionist to join our growing front office team.
This position is for an immediate start.
**Duties**:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns in a professional and courteous manner
- Assist with guest requests such as booking reservations, arranging transportation, or recommending restaurants
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
**Requirements**:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong organizational skills with the ability to multitask
- Attention to detail and problem-solving abilities
- Previous experience in a customer service role is preferred
- Knowledge of hotel operations and guest relations is a plus
**Job Type**: Fixed term contract
Contract length: 6 months
**Salary**: £10.18-£10.42 per hour
**Benefits**:
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
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