Receptionist

2 weeks ago

Camden, United Kingdom Chateau Denmark Full time

**The Receptionist**

If you can match the rhythm and energy of a community, we’re looking for a **Receptionist** to join our _Chateau Denmark_ team and beyond. The role requires one thing - to be yourself, be part of a team and to never leave anyone behind. On a street famous for musical heritage, being the ‘drummer’ you’ll be the constantbeat, understanding every aspect of the entire guest journey and the experience.

**Purpose**

As a **Receptionist** you’ll have to communicate effectively with all departments across _Chateau Denmark_ and coordinate a synergised approach amongst them. A passion to resolve challenges is a must, combining this with the ability to multi-task and emotionally engage with our guests will bring people together to contribute towards a uniquepulse.

As a highly valued team member you’ll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service you’ll work closely with colleagues embodying a no half measures attitude.

**Benefits**
- Career development opportunities and cross trainings.
- 28 days Holiday per annum including Bank Holidays.
- Outfits provided per role requirement.
- Outfits Laundry Service.
- Special accommodation rates for Chateau Denmark’s friends and family.
- Other perks and Discounts on food and beverage, bars & retail outlets.
- Employee Assistant Programme.
- Company sick pay.

**Receptionist Profile**
- Exceptional attention to detail.
- The ability and drive to build relationships with internal and external stakeholders.
- Being organised and proactive in managing tasks.
- Excellent communication skills and ability to respond appropriately to diverse guests.
- Passionate for creating exceptional guest experience.
- Being an excellent team player, and have an outstanding communication and guest facing skills.
- Relevant experience in a five star property.
- Knowledge of reservations & property management systems desirable.
- Excellent IT skills and numeracy.
- A professional and welcoming telephone manner.

**Receptionist Duties**
- Greeting all district guests and answering enquiries.
- Managing guests’ records and take reservations (updating information and profiles as required).
- Assist with the input of reservations into PMS system, ensuring accuracy of data.
- Ensuring room allocations are completed and followed up on a daily basis.
- Checking daily arrivals and ensuring that all requests are fulfilled before guests’ arrival.
- Assist with guest’s checking in & out.
- Monitor and maintain deposit requirements.
- Managing guest’s payment methods.
- Maintain daily effective communications with other departments to ensure all requirements are dealt with efficiently.
- Create and manage end of shift reports.
- To perform as part of a team, assisting other departments where necessary and carrying out appropriate duties as requested by management.

**About Chateau Denmark**
Inspired by Denmark Street’s rare hustle, _Chateau Denmark_ brings together creative expression and fine architectural detail to present something fierce. Across 16 buildings, session rooms and apartments capture a spirited independence in a neighbourhoodsteeped in cultural heritage.

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