Financial Support Team Manager

**Join our community.**
As a Financial Support Team Manager, you'll play a vital role in helping to protect our customers each day, keeping them safe by providing education, making risk-based decisions. Coaching colleagues to ensure they demonstrate natural empathy, listening skillsand passion for delivering a service that delivers the right financial solution for our customer in the right way.
The role of Team Manager is pivotal in supporting and leading our teams of front-line colleagues continually deliver a level of service whereby customers would recommend and whereby colleagues are proud to provide the vital, specialist assistance and supportcustomers need when they are facing financial difficulties.
**The difference you'll make.**
- Supporting our vision, we are looking for individuals who have the desire and drive to support our colleagues to identify the right solutions for our customers' during this challenging time in their life. Delivering these solutions in the right way to helpour customers.
- Providing our customers with an experience that is second to none. This service is essential in helping customers improve their financial wellbeing during difficult times
- Leading a team of colleagues by example displaying Santander behaviours and be passionate about supporting your team be the best they can be
- Implementing HR processes effectively e.g. recruitment, appraisal, disciplinary and absence management
- Ensuring coaching influences performance using the performance excellence framework
- Identifying, assessing and solutioning operational risks in line with Company audit, regulatory processes, and functions

**What you'll bring.**
- Customer and people focused
- Experience of leading others in a relevant process/functional area
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- Experience of embracing change through successful planning and implementation
- Excellent organisational, listening and time management skills
- Ability to adapt and understand the bigger picture and work as a team
- Experience of monitoring SLA's and KPI's of an operational area

**What else you need to know.**
We have a variety of both secondment and permanent roles based in Glasgow, Sheffield or Bradford.
The working hours are currently between 8AM-6PM Monday-Friday and 9AM-5PM Saturday.
**Everyday Inclusion.**
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed peoplethrough living our values of Simple, Personal, and Fair.
**How we'll reward you.**
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Plus a £500 annual cash allowance to spend on our great range of benefits.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander's success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

**Right to work in the UK**
**What to do next.**
If this sounds like a role you're interested in, then please apply.