Veterinary Receptionist

2 days ago


High Wycombe, United Kingdom Vets4Pets Wycombe Marsh Full time

Monday - 3.30pm-8pm

Tuesday - 8.30am-1.30pm

Thursday - 8.30am-1.30pm

Friday - 8.30am-1.30pm

19.5 hour contract

There will also the be expectation that this role will do a minimum of 8 weekends a year on a rota basis to cover holidays and also work bank holidays on a rota basis.

Do you have a bright, bubbly, outgoing demeanour, while still being empathetic?

Do you take delight in making clients happy and ensuring their needs are met?

Do you like being organised, and looking at the detail in your work?

We have the role for you.

Our friendly, small animal veterinary practice is looking for a reliable, approachable and professional part-time receptionist to join our welcoming team. This person will provide a high standard of customer care to our fantastic client base, while maintaining a link between the clients and clinical team.

We are a team of four veterinary surgeons, four nurses, two student nurses, one veterinary care assistant, four receptionists and one practice manager.

The role consists of:

- Answering phone calls quickly and effectively dealing with all our client queries
- Making our clients feel welcome and relaxed during their visits
- Booking appointments and ensuring reminders are set
- Entering data accurately into our appointment management system
- Keeping the vet and nurse diaries up to date, while managing the waiting room so clients are seen on time
- Ensuring the reception area meets our hygiene standards
- Taking payments from clients and cashing up at the end of every day

We all work together to ensure all tasks are completed, so you may be asked to do other tasks as well
- Excellent communication skills, both verbal and written
- Proficient English and Mathematic skills
- Basic computer skills
- Excellent attention to detail
- Ability to remain calm in a busy environment
- Working as part of a team, as well as working on their own using your own initiative to carry out tasks
- The ability to receive and act upon instructions

Previous experience working within a customer facing, or animal environment would be beneficial, but not essential as full training will be given.

**Salary**: £9.50 per hour

Salary will be reviewed upon completion of a successful probation period.

**Job Type**: Part-time
Part-time hours: 19.5 per week

**Salary**: £9.50 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discounts

Application question(s):

- Please confirm you have read the hours on the advert and these are suitable for you.
- Please confirm you have read the salary and are happy to proceed on this basis.
- Why have you applied for this role as Veterinary Receptionist?



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