Retail Demonstrator

Since our founding, Millers Music has been at the heart of music in our community. We believe that our mission _“To inspire more musicians by making quality musical instruments and accessories accessible and sustainable for all.”_ is more relevant than ever today. Our team has literally travelled the world in search of the very best products for our customers, combining them with an industry-leading retail experience and supportive community.

We have created a culture that encourages innovation and self-improvement. We believe it is in this environment that our team can do their best work and in turn help more of our customers to achieve their goals. An exciting opportunity to join our team as a Retail Demonstrator has opened up. We are looking for an enthusiastic individual who loves music, can generate results, while delivering an amazing retail experience. The role will involve communicating effectively, helping clients identify the right products or services, and supporting them with any after-care they require.

You will be given full training of all our sales and customer service processes, our systems, and products. Whoever is successful will gain great experience, not only of the music industry, but also transferable skills in communication, sales, customer service, and organisation.

**CLOSING DATE 5:00PM ON FRIDAY 18TH MAY. NO AGENCIES PLEASE.**

**ROLE SPECIFICATION**:
Reports to:
**Showroom Manager**

**Location**:
**Cambridge Showroom**

Hours/Type:
**Part-time, Permanent, 22.5-25 Hours per week (3 or 4 days). Weekends not required (except for occasional holiday cover) but optional if preferred.**

Pay:
**£12 per hour plus Bonuses**

**Purpose of role**:

- To qualify enquiries in the showroom, online, and on the phone and provide the correct options to support our customer whilst delivering on our targets.

**Key Responsibilities**:

- Meeting and greeting clients and customers in person and on the phone. Qualifying their enquiries, building trust whilst guiding customers through our sales or customer service processes to a successful outcome.
- Understanding concepts around instrument manufacturing and articulating this effectively to customers.
- Conducting weekly call to target opportunities and customer check-ins
- Delivering industry-leading product demonstrations, adjusting them to suit customer requirements and/or overcome potential objections.
- Managing any after-sales enquiries, providing the highest levels of service at all stages and then encouraging excellent reviews and referrals
- Maintaining showroom standards including identifying instruments that require repair or maintenance and organising these to be attended to by ourselves or our partner technicians
- Feeding back on issues and opportunities for constant development and improvement.
- Supporting marketing events and other in store activities
- Ensuring all company procedures and policies are followed in a timely manner

**Education & Qualification**:

- Educated to A-level or equivalent by experience

**Knowledge & Experience**:
Essential
- Enthusiasm for and passions for music
- Piano or String player (Violin, Cello, Viola, etc ) to an intermediate level

Desirable
- Previous experience in a Retail or Sales role

**Skills**:

- The ability to retain a variety of product concepts and technical information
- Excellent communication and presentation
- Excellent written communication
- Strong IT skills, full training will be given but you will be expected to operate a variety of different systems.
- The ability to undertake self-research online.

**Personal Qualities**:

- Results-orientated: Takes personal responsibility and ownership for understanding requirements and delivering results
- Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied
- Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships.
- Trustworthiness: You are a reliable team member, delivering what you promise to our customers and our team.
- Resourcefulness: Ability to analyse situations and solve issues, especially when it comes to the needs of our customers
- Focus: Makes time to complete quality work, able to prioritise
- Data-driven: Collects data, treating it as the valuable asset it is. Uses data and analysis to help make better decisions
- Selflessness: Puts the needs of the business before yourself. Helps others in the team and our customers

**Compensation and details of Employment**:

- Basic salary commensurate with skills and experience in the range of £12-13 per hour with performance bonuses
- Hours 22.5-25 Hours per week (3 or 4 days). Weekends not required but optional if preferred. Occasional Holiday Cover.
- 20 days holiday a year plus Bank Holidays (pro rata) and additional “Birthday Bonus”