Field Installations Manager

3 days ago


Doncaster, United Kingdom Talos360 Full time

**Paying a fantastic basic salary of £41,500 with Bonus (£18k) and Company Car + extras**. You will join our Installations team working closely with our Kitchen Fitters and Installations Teams to ensure we are delivering the very best serviceto our customers.

**Monday to Friday role**

Due to the exciting growth of the company and the need to expand on our current Installations Team, we are now looking to recruit a Field Installations Manager to join us here to oversee one of our South Yorkshire region most logical to you, with new opportunitiescurrently live and more in the pipeline for the near future

**Main responsibilities**:

- Ensuring customers experience the highest standards of quality of their installation, whilst receiving world class levels of customer service
- Ensure customer installation fit-times on installation are maintained, working with and supporting the central Installation Co-ordinator team for the area to achieve this
- Resolve customer issues which may be experienced during a fit both pro-actively & re-actively in a timely manner
- Visit active customer fits regularly to assess the quality of work the installers are providing
- Manage the customer journey in partnership with an Installation Co-ordinator based at Head Office.
- Manage cost control for the installation area, ensuring the area is working with a cost-efficient approach whilst maintaining the world class level of customer experience
- Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery
- Support Directors office, Customer Care and the Managing Director with local customer issue resolution, carrying out technical assessment visits where required
- Ensure Wren installations are completed on time and to the highest standards for our customers
- Manage Sub-Contractor Installation teams to deliver highest standard
- Pro-actively resolve installation issues in a timely and effective manner

**Benefits of the company and role**:

- Free access to our onsite gym
- Enjoy subsidised meals in our two fantastic restaurants
- Free on site parking
- Staff discount on purchasing a kitchen after 1 years continuous employment
- Individual training budget for personal development
- Free annual eye tests as well as a contribution to new glasses
- Refer a friend scheme
- Quarterly bonus scheme

**About You**:
**_Desired Skills & Knowledge:_**
- 3-5+ years’ experience of field-based installation or service management
- Customer facing service experience with a “can always do” and positive attitude
- Effective communicator with strong negotiation skills
- Ability to work calmly under pressure, and able to prioritise their workload
- Experience of kitchen installation management is a must
- Strong technical knowledge is high desirable



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